KYC
When you cannot verify client with old loan/credit information in edge
What is retail support/how to
When a customer wants to enroll in Online Banking and knows their debit card PIN, but a PIN letter was ordered previously or an Online Access PIN was created.
What is remove a PIN Y
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What is 4
Client wants to report check(s) is lost/stolen.
What is a stop payment
Merchant didn't post a payment made through bill pay, but it was debited from account.
What is a WE08
Restricted alert that pops up in edge.
What is a verbal password
When client gets error code p41001502 when trying to reset access and never gets call/text to verify themselves
What is a password mailer
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What is Drake
When funds are available immediately on qualifying checks
PNC express funds
Customer said they were charged a late fee for a bill payment that processed after payment due date.
What is WE05
Client doesnt have debit card information to provide
What is retail support/how to
The feature to reset password access by registering phone number
What is enroll in the Two-step verification feature
Planet that has the most moons
What is Saturn
Where clients can self service a change or set up a check order
Customer service tab>Manage accounts>click Order Checks & Supplies
Client requests proof of payment or payment history.
What is WE29
Third party calls in stating they are also on a recorded line for training and quality purposes
What is continue call as normal
Resource where to see if a payment was scheduled in clients profile
What is online banking emulation/emulator
What a group of pandas are known as
What is an embarrassment
Team that calls/emails clients to confirm check transactions
What is the Retail Fraud Phone team 877-659-8663
Client claims an Online Bill Pay, internal funds transfer, or external transfer is unauthorized.
What is WE14
Non client calls in on behalf of a family member
What is verifying account holder first and getting consent after to speak with caller
Client service that has been terminated due to an online bill payment issue
What is Fiserv 877 570 7141
A disease that was commonly spread on pirate ships
What is Scurvy
Where inquiries on outgoing return checks are drawn from PNC accounts and returned unpaid by PNC
What is Retail Fraud Phone Team at 866-295-9060
Moving Bill Pay payees for a surviving signer
What is CE05