Transition
How will I know if my fiscal intermediary is one of PPL’s CDPAP facilitators?
Before the end of the year, we will publish a list of our facilitator partners on our website, pplfirst.com/cdpap.
What will I get paid with PPL?
We will be sharing pay rates and benefits options with personal assistants during the transition period. Competitive compensation and benefits will be offered.
What does ATAP stand for?
Autism Treatment Assistance Program
My consumer/ personal assistant speaks [LANGUAGE]. Do you have someone who can speak that language to help us with this change?
Yes, we can help! PPL team members and our facilitator partners speak 40 different languages! Plus, our website can translate information into over 130 languages and dialects, and our customer service agents have access to translation services covering more than 300 languages.
When can I start working with PPL?
We’re excited to start working with you! Our customer support center will officially be open on January 6th to start registering consumers and personal assistants who are already in the program. On February 3rd, we will start taking new referrals on consumers who are new to CDPAP.
What if my FI stops working with CDPAP before my scheduled transition date?
For managed care members, your managed care plan will help you get support if your current fiscal intermediary stops operating before the transition. For fee-for-service members, your Local Department of Social Services can support you in maintaining CDPAP services and transitioning to PPL or one of our partners at the appropriate time.
What does the pay schedule look like?
Personal assistants will be paid weekly. Our pay
period starts on Sundays and ends on Saturdays.
Fridays are pay days.
What does STD stand for?
Short term disability
Are you going to be helping manage hours?
We have user-friendly tools and resources to make it easy for consumers to track hours worked and stay up-to-date on account balances. Our training materials are designed to help you stay on top of the hours worked and have good communication with your personal assistants.
What services does PPL provide to support consumer-directed care?
PPL helps with payroll, taxes, claims, health and safety, fraud checks, program accounting, and analytics, making it easier for people to manage their care needs.
When does registration need to be completed by?
March 29th
How are you going to make sure my case manager knows to send you my auth so my personal assistant gets paid?
We work directly with case managers and service coordinators to ensure all necessary authorizations are up to date in our system. This helps make sure your authorizations are accurate, so there are no delays in your personal assistant’s pay.
What does 270/271 stand for?
Electronic Eligibility Verification
Will your system be the same as what I'm using now?
Our system, PPL@Home, makes it easy to manage your information and time worked, whether online or on our EVV app, which is called Time4Care. The system automatically checks that hours worked match up with your authorization so that your personal assistants get paid correctly. Our tools are built to meet all program requirements and give real-time updates on work shifts.
How do you check for fraud, waste, and abuse in your programs?
PPL has systems in place to track spending and usage carefully, helping to prevent fraud, waste, and abuse to ensure program resources are used correctly. We also have multiple quality checks to ensure compliance with the rules and intent of the program.
Will this FI transition change my current services?
No. As a result of this transition, you may be changing FIs, but your services under the program continue as is.
Do I need to pay to use your system?
No, you won’t need to pay to use our system.
What does SSW stand for?
Support Service Worker
You can sign up for an information session on our website, pplfirst.com/cdpap. We offer both virtual and in-person options so you can choose what’s best for you. Space is limited, so we encourage you to sign up early. If you can’t make a session, don’t worry — virtual sessions will be recorded and posted on our website in multiple languages.
How is PPL supporting the New York Consumer Directed Personal Assistance Program (CDPAP)?
We’re moving our headquarters to Albany, New York, opening eight offices in the state, and hiring over 1,200 New York-based employees. We’re also working with the community and local CDPAP groups to support services in more than 40 languages and address unique cultural needs.
Where do I go to get the registration documents completed?
You can complete registration documents through our online portal, by phone, or in person with an appointment. If you’d like an in-person appointment, please let us know, and we can help you set that up at a location near you.
What if there’s a problem with my paycheck? Do I have to wait another week to get paid?
If there’s ever an error in your payment, we have a quick resolution process so that you don’t have to wait until the next pay period.
What does S.M.A.R.T stand for?
Refers to goals that are Specific, Measurable, Attainable, Relevant, and Timed. Other variations may be used depending on industry and job.
To use our system, you’ll need basic information like your contact details, employment records, shift schedules, and any required program documents. We’ll guide you through setting up your account and provide training on using our portal and mobile app.
Do I have to move to PPL? What are my options if I do not want to?
You and your PA will need to register with PPL
before March 30, 2025, but you or your designated
representative do have the option of getting
registration and ongoing support from either PPL or
one of our facilitator partners. To reduce the
impact of the change, PPL has partnered with a
broad network of CDPAP facilitators. These
facilitators are currently CDPAP fiscal
intermediaries. If you are already working with a
facilitator in our network, you can continue to
receive support from them and will work with them
to complete your registration with PPL.