New/existing cx
Customer has 3 lines on GO 5G+ (3rd is free)
How much will 2 lines more be?
$35 more (free second line)
3 lines= $160
Total bill for 5 lines= $195
Name and describe 3 iPhone promos
Buy 1 get 1 $700 off
iPhone 14 on us with trade in on Go 5G+ ($830 off)
iPhone 13 on us with trade in on Go 5G+ ($730 off)
50% off iPhone SE any plan ($215 off)
50% off iPhone 12 any plan ($315 off)
With iPhone purchase= FREE! 🤪
if not…
$100/$130 Apple Watch SE ($15 line + $4 watch)
orrrrr đź‘€
$200 off SE, S8, Ultra
Apple Watch BOGO ($200 off)
Walk through the steps on running credit on Tapestry
Appropriate ID scan
Fill in blanks
RUN IT!
How do you know if the sale could be potential fraud?
Cx is in a rush, asking abnormal questions, fake ID, name doesn’t match acct holder, keeps looking around suspiciously, walks in and out of store.
Customer has no social, no matricula, looking for the cheapest plan possible with phone.
ASK IF FAMILY OR FRIEND MIGHT BE WILLING TO HELP THEM OUT WITH CREDIT! if not…
Since they don’t meet the appropriate requirements for postpaid plan, offer prepaid!
A03- today: $126, monthly: $55.13
Revvl- today: $122, monthly: $55.13
$600 off Samsung flagship phones on Go 5G+
$99 A54 any plan
Free Z Flip4 with trade in on Go 5G+
Free S23 with trade in on Go 5G+
How much is a Galaxy Watch including line?
Free Watch4 with $10 line
$330 off Watch4, Watch5
Explain what Smartphone equality is and how the process works
Cx doesn’t have social but they have an acceptable ID but they have been on TMO Prepaid/Metro Prepaid for over a year of on time payments.
Check eligibility in DASH with no credit check. Proceed with normal DASH steps to activate acct.
List pricing on all 3 plans for 3 lines (w/ autopay)
Go 5G+: $150
Go 5G: $130
Essentials: $90+tax
Customer heard they can get $1000 for iPhone 13 Pro Max for iPhone 14 Pro Max but they’re on Essentials 1 line.
What is JOD?
Taxes down (lower today- higher monthly)
Finance 18 months
P360!!
Trade in at 9 months
Name and describe tablet promos
$300 off iPad via RDC+rebate w/ iPhone purchase
Joy Tab kids on us
50% off iPad 9
Free A7 Lite
50% off S8
What do you do if you’re waiting for a phone during activation but leader says it’ll be 10 minutes for phone.
DASH will time out and you’ll have to look up order again to ring out the process. Essentially redoing the cart but nit rerunning credit.
How do you know if you have to do an insurance claim or warranty.
Assurant: owner damage
Warranty: internal issues (battery issues, camera, overheat)
AT&T customer with 5 business lines paying $350
Devices are paid off- no insurance
Looking for : 3 iPhones, 3 Samsungs, 2 tablets
(“well qualified“)
5 lines: $220
2 Tablets: $30
P360: $108
Submit lead for POS systems, Arlos, etc.
Other device promos
Free Razr+ on Go 5G+
Free A14 any plan
$1000 off Pixel Fold on Go 5G+
$500 off Pixel 7, Razr+, Oneplus with Trade in on plus/max
HSI promos
$40 HSI w/ paid voice line
$30 HSI w/ voice line on Go 5G+
$50 virtual prepaid card
HSI $200 Instacart offer
Home phone for HSI
How do you check for eligibility on HSI and how do you activate and set up?
Tapestry
SMB internet eligibility - fill in blanks
Activate in DASH for new or existing cx
set up on app
How do you know when to submit a lead? Process? What info do you need to submit lead?
Submit through Cx Welcome
New and existing cx with business acct
You need: business name, # of employees, what they need, all contact info, times of availability, zip code.
First responder porting in 4 lines from Xfinity, hesitant on switching over to Go 5G+ and wants Go 5G instead. We’ve already explained benefits and difference of plans but they won’t budge. What promo can we use to convince cx to get Go 5G+ if they don’t want any new devices?
Offer port in credit ($200 each line) (limit 5)
Ask how much they pay now.
Offer Go 5G+ (saves money!)
REROUTE TO GO 5G+ and INSIDER CODESSS???
Name the 4 devices that are on us with trade in any condition device.
Moto Edge
Moto G 5G
Revvl 6 5G
TCL 30
Name the pricing for BTS service promo
(mix and match)
Double dip on Watch promos
watch and tablet
watch and hotspot
etc
(HSI and SyncUP tracker does not qualify) (up to $50 discount in second BTS line)
Brand new customer is looking for 2 iPhone 14s and DASH says they are well qualified. Quote their today and monthly price.
$150 each iPhone today
$700 off second iPhone
P360
Go 5G+
How do you calculate proration?
Divide plan by 30 and multiply by the days past the cycle.
Easiest way is to just double the line. ($35 AAL so proration will be $70)