Foundations
A transportation platform connecting drivers and riders via a website or mobile application to go from one destination to another.
Ridesharing
What is Lyft Business' core values?
Be Yourself
Uplift Others
Make it Happen
What are the 3 Concierge ride types?
On Demand, Scheduled, Flexible Rides
The event whereas the driver continues to drive after dropping off the passenger
Excess Mileage
True or False: Lost and Found concerns should be resubmitted to CCARES Team.
True
What is Lyft's Mission Statement?
Improving people's lives with the world's best transportation
This LB product allows organizations to arrange courtesy rides for customers, patients, VIPs or guests using a web dashboard.
Concierge
This ride mode offers an enhanced level of service for riders who need physical assistance getting to and from the car.
Assisted Rides
This happens when the ride cost changed from the initial quoted price, they missed the upfront cost of the ride, or there is high demand in their area that increased the cost of the ride
Higher ride cost
What is the difference between Lyft Pass and Events?
Lyft Pass is for a bigger population while Events is good for up to 500 guests only
Who are the founders of Lyft platform?
John Zimmer and Logan Green
What is the meaning of CARES?
Connect, Acknowledge, Resolve, Empathy, Service
Who are the concierge customers?
LB Admins, Concierge coordinators, drivers & riders
This occurs when a driver picks up a rider, drives, then “drops off” a rider without actually having a rider in the vehicle in rapid succession.
Start/Stop Ride
What are the types of restrictions that an admin can place to a Lyft Pass?
Time, Geofence, Ride Type
Who is the current CEO of Lyft?
David Risher
It houses the information of all Lyft users
TOM
This is the tool that coordinators use to view and request rides for their people
Concierge Portal
The process by which we investigate a customer's concern
Ride Reviews
True
We are customer-obsessed
We strive for excellence
We are accountable
We all belong
Name the LOBs that we have here in Ibex Paranaque
Driver, Rider, Ride XP, LB, LUS/LBS, DocRev
Which ride type can be requested in bulk?
What are the requirements for the driver to be eligible for a no-show fee?
Accepted the ride, arrive within the bubble, wait for 5 minutes, attempt to contact the rider, arrive within the given ETA
What are the rewards that riders can earn when taking rides using their Business Profile?