Plans
True or False:
Carrier Calculated Shipping is free for Basic Plan if you've been with Shopify for a year or two.
If False provide the right answer with Guru Card or Help Doc.
False - It can't be added to Basic
https://app.getguru.com/card/eck4jzjc/Shopify-Shipping-Carrier-Calculated-Shipping-CCS
After the update, what are the records needed to successfully connect a Third Party Domain to Shopify?
A Record, CNAME and AAAA/Quad A - https://app.getguru.com/card/crKq5kxi/Domains-Pointing-a-Domain-to-Shopify
Merchant reached out for a specific customization and you found out that we can do that after escalating to Theme Support which will consume 15 mins of their design time. However, merchant was told that they are ineligible for it. Why?
They have used up their Design Time - https://app.getguru.com/card/yineEXoi/Internal-Dashboard-Design-Time
How do Partners earn Revenue for the Development stores that they built?
If they get to sell it to merchants and they picked a plan. https://app.getguru.com/card/kiRAkeMi/Partner-Payments-Revenue-Share-on-Stores
What do merchants need to do to be eligible for an App refund?
App needs to be uninstalled - https://app.getguru.com/card/qc9nnBrc/Billing-App-Refund-Requests-from-Merchants
With the update that happened with Plans and Pricing, how many staffs can Basic Plan user add to their store way back 2023?
How long should the merchant wait before they can transfer their 3rd Party Domain to Shopify
Merchant did a transfer of their Paid Theme from one store to another. They reached out asking for a refund as they were promised of that. What is the refund that they are asking for?
Original Theme Invoice - https://app.getguru.com/card/ycn965rc/Transferring-a-Paid-Theme
True or False: Partners get 25% from the merchants who purchased their Development Store and picked a plan.
When recommending apps, we consider the pricing of the app. What do we offer first?
Free Apps first then paid.
True or False: Merchants can have 5 Markets by default when they subscribe to any plans of Shopify
False: 3 https://www.shopify.com/pricing
True or False: It takes 21 days to transfer a domain from one provider to another so we recommend that they connect it first.
False - 20 days only - https://app.getguru.com/card/RcA6yKoc/Transferring-domains-Transferring-Away-From-Shopify
Merchant is reaching out stating that there's an issue on their products page where the text is jumbled. You went to the exact page where the merchant sees it and they are not jumbled at all. What do you want for the merchant to do?
Local Troubleshooting or BTS - https://app.getguru.com/card/ixe9jxeT/Local-Troubleshooting-When-You-Cant-Replicate
A Partner's chat came in to Athena unauthenticated. How do we authenticate them?
By having them login to their Partner Internal Dashboard - https://app.getguru.com/card/Tp6bgr8c/Partner-Authentication-Authentication-via-PIN
True or False: We use App Handoff option in Zendesk if the merchant didn't get a refund from the Developer.
What is the plan that is not being advertised to the public and why are we not advertising it?
Merchant reached out because they were not able to renew their domain on time because their account does not have enough balance. It expired and merchant would like to renew it. How long does a merchant have so they can renew it with its normal price? Where do we do that?
40 days and in Internal Dashboard - https://app.getguru.com/card/kiRjjzyi/Domain-Renewal-in-Grace-Period
To secure the information of the customers - https://app.getguru.com/card/piqo64Ei/Editing-the-Checkout-Unsupported-Theme-Customization
The receiving merchant of the Development Store should be added as an Account Owner before the Transfer. True or False?
False. They need to be added as a Staff - https://help.shopify.com/en/partners/dashboard/managing-stores/hand-off-development-stores
Merchant reached out to you because they tried contacting the Developer of the app and they haven't responded for a week now. You know that you need to escalate this ticket but what Macro to use?
[ESCALATE] Partner Support - Unresponsive App Developer - https://app.getguru.com/card/qc9nnBrc/Billing-App-Refund-Requests-from-Merchants
What is the old name of Starter Plan?
Merchant reached out to you because they want to revive their dickencider.shops domain. After you checked their domain, you found out that it is now under redemption period. You're merchant asked you how much it would cost them. How much do you think is the average amount of a domain that is under redemption period?
Merchant wants to customize something on their store and while it is not available in the Theme Editor, you found an online tutorial for it with coding. He said that they know how to do coding but still hesitant in doing so because they might destry the store. What do you to do?
Advise them to duplicate the Theme. https://help.shopify.com/en/manual/online-store/themes/customizing-themes
A Partner reached out because they accidentally handoff/transfer a Development store a different merchant. Upon checking however, you found out that you can't return it back to being a Development Store. Why do you think so?
Because the merchant who accidentally received the store already picked a plan
Merchant reached out again because they were told by the App Developers that they can't refund the invoice as it is not showing yet. What do we need from the merchant and what do we need to do?
Screenshot where merchant reached out to the App Developer and Apply App credits to cover the charge - https://app.getguru.com/card/qc9nnBrc/Billing-App-Refund-Requests-from-Merchants