SERVICE VALUE
WHAT IS RITZ CARLTON MOTTO ?
WE ARE LADES AND GENTLEMEN SERVING LADIES AND GENTLEMEN
WHAT ARE THE WORKING HOURS OF CLUB LOUNGE ?
09:00-22:00
WHAT INCLUDES THE WELLNESS BREAKFAST ?
Selection of freshly squeezed juices: Orange, grapefruit, apple, carrot
Fresh fruit salad
Low fat natural yoghurt
Avocado crostini, sunburst tomatoes, sunflower seeds, masculine
Bircher muesli or porridge, choice of: oat, rice or buckwheat
Three egg white omelette with sautéed spinach and grilled tomatoes
Brown toast and olive oil
Coffee or tea
WHAT SHOULD BE ALWAYS AVAILABLE AS DECORATION FOR IRD ORDERS?
FLOWERS
BY USING PAINT METHOD DESCRIBE RITZ-CARLTON CAKE
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SERVICE VALUE 1
I BUILD STRONG RELATIONSHIPS AND CREATE RITZ CARLTON GUESTS FOR LIFE
WHERE IS LOCATED ATM AND ITS WORKING HOURS
30TH FLOOR
AVAILABLE 24 HOURS
WHAT WESTERN MAIN ITEMS DO WE HAVE ON THE MENU
PAN SEARED SEABASS
SLOW COOKED BEEF CHEEK
BRAISED LAMB SHANK
How many minutes do we have to deliver breakfast to the room?
30 MINUTES
BY USING PAINT METHOD DESCRIBE KAZAKH MANTY
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SERVICE VALUE 6
I OWN AND IMMEDIATELY RESOLVE GUEST PROBLEMS
WHAT IS WORKING HOURS OF GYM AND WHERE IS LOCATED
24/7
20TH FLOOR
WHAT TYPE OF GLUTEN FREE PASTA OPTIONS WE HAVE
PENNE
SPAGHETTI
WHAT IS THE PROCEDURE AFTER RECIVING B1 STORE ORDER
NOTE WHO RECEIVED THE ORDER AND HIS RESPONSIBILITY IS TO WRITE DOWN THE NUMBER OF ITEMS RECEIVED AND PUT REQUISITION PAPERS IN ORDER TRACKING FILE
DESCRIBE WITH PAINT METHOD PAN-SEARED SEA BASS FILLET
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3 STEPS OF SERVICE
A WARM AND SINCERE GREETING. USE THE GUEST'S NAME
ANTICIPATION AND FULFILLMENT OF EACH GUEST'S NEED
FOND FAREWELL. GIVE A WARM GOOD-BYE AND USE THE GUEST'S NAME.
Case: A guest is speaking with you in the room and asks where they can go to eat. What are your actions?
RECOMMEND 1ST OF ALL OUR RESTAURANTS AND DESCRIBE THEM, INFORM ABOUT WORKING HOURS AND OFFER TO RESERVE THE TABLE FOR THEM
Which four types of cheese do we use in the Four Cheese pizza?
PROVOLONE
BLUE CHEESE
PARMESAN
BUFFALO MOZZARELLA
How long are we allowed to keep a guest on hold on phone?
30 SEC
BY USING PAINT METHOD DESCRIBE NASI GORENG
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CREDO
The Ritz-Carlton is a place where the genuine care and comfort of our guests is our highest mission.
We pledge to provide the finest personal service and facilities for our guests who will always enjoy a warm, relaxed, yet refined ambience.
The Ritz-Carlton experience enlivens the senses, instills well-being, and fulfills even the unexpressed wishes and needs of our guests.
Case: A guest says they have an early departure tomorrow at 6:00 a.m. What would you do and what could you offer?
OFFER WAKE UP CALL
TAKE AWAY BREAKFAST
TRANSPORTATION
ETC
For which menu items do we have a sustainable certification?
SEAFOOD
TEA AND COFFEE
WHAT ARE THE MAIN TOUCPOINTS THAT WE MUST ESTABLISH WITH THE GUESTS AND GIVE EXAMPLE?
GENUINE INTEREST
BY USING PAINT METHOD DESCRIBE ASSORTED MEZZEH
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