EDI
Process
In Store Appointment
Fun
Auto Tech
100
What is a remote starter?
Car remote starters are systems that allow you to start your vehicle from a distance by either using a remote fob or a smartphone app
100
Tell what are the step to get to precinct scheduler?
1.Breeze
2. My stuff
3. My tool
4. Precinct scheduler
100
Will you take Spanish calls?
Yes
100
How many days can go by in order to qualify for a redo?
90 days
100
based on the image whats is name the TV show were she comes on.
Betty la fea
200
Whats the meaning of SKU?
Stock keeping unit
200
What is the EDI article for Troubleshooting Hub?
33804
26593
200
Whats the name of the tool that you use to schedule In-Home appointments?
FMS
200
Whats the email that you need to provide to the customer when they are calling about Food Spoilage claim?
reimbursement@bestbuy.com
200
How many days does the customer have to process a return and exchange?
15 days after the unit is delivered.
300
Can you tell me what is Get Get Give?
Full Name, Phone number and email address.
Verification
300
If i just bought a Tablet but i do not know how to use it which of three options would you choose to set when scheduling the in store appointment ?
Meet with an agent.
300
Tell me the steps to disposition your call?
1. click next
2. add notes
3. select if it has to be dispatch or if your were able to complete the call
300
Can you tell me whats the cost ($) of this item SKU 6364253?
$299.99
300
Whats the estimated time frame of a In store appointment ?
20 minutes
400
Can you tell me the primary colors?
Red, Yellow, Blue.
400
Were will you refer the customer if shes telling you that her over the range microwave is not working and she has a active GSP plan?
You will own the call
400
Where would you refer a customer that is calling about the below image
To the store
400
If a Elite customer its calling to return a small appliance that he bought on 04/15 how many days does he have left to return the item and is there a charge?
3 days, No charge
400
Can you tell me how many days does a customer have to still add a Geek Squad Protection plan to his item?
60 days
500
Can you tell me what is the EDI article for COVID-19 Disclosure
38621
27467
500
When will Fast and The Furious will be released ?
May 19th 2021
500
True or False
Does the Total Tech Support cover all the items inside the customer house?
True
500
What will you do if a customer is calling stating that the Dishwasher she received a week ago is no longer working?
Process Return and Exchange.
500
How many inches does the TV need to be to qualify for a in store appointment?
12-41 inches