Greeting
The first thing that is used when you answer a telephone after 3 rings
The day Greeting
This is done after you log a package in MS Shift.
Write the guest's name on the package and store it in a proper location.
This is done with the batteries after a battery change.
Throw old batteries away, DO NOT PUT IN BAG!
What should an officer do when an item is turned in to the lost & Found?
Log it in with it's propert credentials.
This is the first step an officer should take when being notified or witnessing an incident
What is assess the situation?
This is used 3 times during a guest interaction.
The guest name
This is not charged to a resident when delivering a package.
A package fee
The number of batteries required for a battery change.
Three
Iam always say to take this with you during patrols.
Extra door cover
Every incident must be documented in this official record.
What is an incident report?
This is used after the day greeting during a guest interaction.
Your name and your position.
This is done after occupying Zucas' cage.
Clean up after yourself, throw out the trash at the end of your shift, and log off the computer.
This is used to open a door when the computer is malfunctioning.
What is the door hanger?
You turn this in at the end of your patrol at the end of every shift.
What is my radio, patrol keys, and iPod.
When dealing with a "Medical Emergency," this is the universal number security should call immediately.
What is 911?
The last thing that is used when ending an encounter with the guest.
End with a proper salutation. Is there anything else I can assist you with, Mr. or Mrs. John Doe?
This is required before handing over a package to anyone.
Ask for identification.
This is done before performing a battery change for a guest.
Verify guest identification
While patrolling, if you notice a door open, what's your next step?
Notify dispatch and shut the door.
This term describes preserving the scene and making sure nothing is disturbed before the proper authorities arrive.
What is securing the scene?
This is asked before opening the safe.
May I see your identification?
This is done before delivering a package to a hotel guest.
Charge a package fee through the front desk.
This is done after engineering installs a new lock.
What is initializes the lock?
Notify Security Management
This step must be provided to Executive and Security management whenever the Police or Fire Rescue arrive on the property.
What is a SIN Report