FV
Insurance
Carvana Principles)
100
7 days
How long is Funds Verification for?
100
This Article that shows specific registration requirements by state
What is the state by state??
100
building trust with each customer
What is Commitment?
200
Verifying Funds for Down Payment
What is Funds Verification?
200
The three primary methods to determine POIns
What is a binder, declaration page, or insurance card?
200
Caring about the customer's experience worthy of your own loved ones
What is Empathy?
300
First or preferred clearance method
What is Plaid
300
The three policyholiders found on Carvana's confluence page
who is Max Sisson (Sr. Manager)
who is Daniel Salamone (Sr. Manager)
who is Rachel Richards (Sr. Manager)
300
Being the voice and champion of the Carvana experience
What is Passion?
400
The next step after seeing the customer's bank isn't linked to plaid
What is a 3-way call
400
This insurance company gives Carvana the most issues
What is progressive?
400
You are knowledgeable and accurate, skilled at translating the Carvana experience
What is Clarity?
500
Last option when a cashier's check amount cannot be verified
What is a wire receipt
500
This is Carvana's sister company
what is root insurance?
500
Treating the customer as if she is your own mother
What is every customer matters?
