Unit 2
Name the first six basic cleaning responsibilities of the housekeeping department.
What are guestrooms, corridors, public areas, patio areas, management offices and storage areas.
What is a level of performance that establishes the quality of work to be done?
Management functions of the executive housekeeper
What are Planning, Organizing, coordinating & staffing,Directing & controlling and Evaluating?
Compressed work schedule
What is an additional 35-40 hrs work week in lss than 5 days (overtime)?
Skills that the executive housekeeper must have
What are Technical, People, Conceptual skills, Supervisory, leadership, communication and delegation?
Six HR activities
What is Orientation, Recruitment, Motivating, Training, Selection and Scheduling?
Productivity Standards
What is an acceptable amount of work that must be done within a alloted timeframe?
External Recruiting
What is seeking employees outside of the organisation?
Area (cleaning) inventory list
What is a list of the items and places that need to be cleaned regularly?
Internal Recruiting
What is seeking to fill vacancies from within the organisation?