TOOLS
What is our fleet management system
Fleetio
The Groomer is requesting to have an appointment reschedule ( this is after you've resolved the van issue ) What do you do?
Nothing since we only support VAN related concerns and issues
True or False - The Van has 2 Air-conditioning Units
True - Cabin A/C and Salon A/C
True or False - Do we give t\s steps for a Non-Blocking issue?
False - We just need to acknowledge the issue sent by the Groomer and advised that this will be logged in Fleetio and addressed by our techs ASAP!
Where can you find the “spare” fresh water pump?
At the Back of the van just below the spare drain pum
Using the Resource Guide - What are the possible label/s for A/C not blowing warm air?
Salon A/C, Salon Repair
What are the 2 types of tickets we receive in Marathon - How would you differentiate them?
Blocking and Non blocking Issues
What is the most important thing Groomer needs to remember when USING the Bathing Beauty
Bathing Beauty needs to be submerged in the Tub with water - Using it with less water or NO water at all can void the warranty
Using the Resource Guide - What’s the safe driving pressure for both Front and Back tires
Front tires should be inflated to 46 PSI
Rear tires should be inflated to 70 PSI
TRUE OR FALSE - Each Bathing Beauty is equipped with a thermal temperature sensor. Inadequate water levels in the tub will cause the Bathing Beauty to overheat.
TRUE - When overheating occurs the temperature sensor will change color (Black) and the Bathing Beauty will shut down.
To confirm Battery state and charge level, where can you
Panel Shunt - Inverter screen located above the driver side window or via the victron/xantrex app
Where can you find ALL OPEN issues for a specific vehicle/asset?
Issues Tab via Vehicle Overview
When a switch is turned in the On position, the RED light to the right of the switch will be illuminated.
FALSE - YELLOW LIGHT - red light is at the breakers
How to Charge the Lithium Ion Batter - Inverter
By plugging in the 50 ft power cord via the shoreline overnight to its MAIN socket - to avoid tripping
What is the most important tool for asking support and help when you don't know what to do or need assistance
SLACK the HELL out of em!
How would you react to a stressed pet stylist that just reported an issue we can't fix
Assure the PS we'll take a looK at the issue, Make sure to Log concern in Fleetio, provide alternatives Van Swap, Tow or escalate to GOM for options
How many minutes is our SLA in answering tickets in Marathon?
2 Minutes - The soonest we can respond the better we can formulate a response to their reply
What’s the process taken when a groomer reported having a blown tire?
Setting up a TOW
The 12v DC Power Panel is connected to the
Inverter which is charged Overnight