Guess the Inquiry Type
"I would like to check the status of my application."
Medical Underwriting
"I want to change my beneficiaries on my ported policy."
SR Beneficiary Change Form
"I need the SF EOI."
SR SF EOI
Log Interactions and view Insured Information
SVP (Service Platform)
"I am an active WM EE. I want to change my beneficiaries."
No - Transfer to WM PS
"I want to check my coverages."
RKS (Record Keeping Services)
"I would like to decrease my coverage."
SR Decrease Coverage
"I would like a copy of my bill sent to me."
SR New Bill Generation
Check Medical Underwriting Applications (Other than SVP)
Omni
"I have a ported policy. I need to confirm my beneficiaries. I used to work for WM before I continued."
Yes - We are Prudential's Walmart Customer Service Team
"I want to enroll into coverage."
ESC (Enrollment Solutions Center) or PPSC (Personalized Prudential Solutions Center)
"I would like to cancel my coverage."
SR Cancel Coverage
"I would like a copy of my paramedical exam and my APS."
SR Requirement (under MUW)
Reset someone's password
ISSO
"I am an active EE of Eastman Chemical. I want to get online to change my beneficiaries."
Yes - We handle
"I recently left my company and received a letter."
Continuation (Port/Conv)
"I would like a copy of my policy showing my coverages."
SR Summary Page
"I want to continue my coverage. I just left Amazon."
SR Term Pack On-Demand
View RKS or Ported Policy Information (other than SVP)
Compass
"I need to make a report of passing for my SP. They used to work for WM."
No - Transfer to the dedicated WM Bene Services Team
"I received an overdue notice in the mail."
RKS (Record Keeping Services)/Billing
"I would like a copy of my plan."
Certificate Booklet
"I received a one-page letter in the mail. I recently left Walmart after being on a LOA."
SR Term Pack
Check the status of a conversion application / check to see if we have received the NOC or application. Can also check if we have sent them correspondence in regards to it.
CMWS (Content Management Workflow System)
"I have an already converted policy. I need to change my EFT information."
No - Transfer to the Converted Policies Dept