Products and Services
This product allows customers to secure their home
What is SMARTHOME
It is the day customers bills are due
This is the fee for relocation
What is $300?
This houses information on products, services along with tips and general information you may need
What is Sharepoint
This feature allows you to pause, stop and rewind and fast-forward live TV
What is Timeshift TV?
The state at DAY 35
What is Service Block 1?
_______is the installation fee ( new customers - NOT WITH DISCOUNT of 50%)
What is $350?
What is the Agent Portal
This feature allows you to replay shows from 72 hours ago
What is Catch Up TV?
On this day customer's bills are NO LONGER generated
What is Day 57
A customer requests that we visit his home to move his modem from one location to another ( in the same building). Which fee will they have to pay
What is truck roll fee?
This is logged into and reports your Average handle time, Quality scores and even record all calls you manage. You also place yourself on breaks /lunch
What is Genesys?
This feature allows you to record shows BUT not on Video on Demand
What is NPVR?
The state Deactivated is seen under 'subscriptions' in CRM
What is 90 days?
A Customer does not return his or her STB after he or she downgrades or terminate his or her account. The fee that they will be charged for this is AFTER 7 working days
What is $449?
This Digicel+ app allows you to watch TV from your phone or tablet
What is the Multiscreen app?
Jack paid $300 on his bill which is usually $350 monthly. On day 35 his service is still active, however on day _______ if no payment is made he will move to Service Block 2
What is day 45?
This is the fee per additional STBfor the installation for more than 3 STBs for installation ( both new and existing customers)
What is $350?