Airport Codes
Cancun, Mexico
CUN
Portland, Oregon
PDX
A passenger calls in stating he is blind. Which SSR code would you use?
BLND
What does the acronym ODDRTN stand for?
Origin, Destination, Departure Date, Return Date, Time, Number of Passengers
A frequent flyer with a Gold American Express SkyMiles card is traveling domestically in the main cabin from ATL to MIA. How much will they pay for 2 checked bags total round trip?
$80
San Juan, Puerto Rico
SJU
Orlando, Florida
MCO
A passenger calls in stating she suffers from dementia (Disabled Passenger) and says she will need assistance with her connection in DTW. Which SSR code would you enter?
DPNA
When do you quote Delta connection and codeshare flights?
At first mention of a flight.
A passenger calls in wanting to use her BE travel agency e-credit. Besides the add collect, what is the fee to rebook a flight for this passenger?
$149.00
Raleigh Durham, North Carolina
RDU
Seoul-Incheon, South Korea
ICN
DOUBLE JEOPARDY
A passenger calls in stating she is allergic to peanuts and could have an allergic reaction. Which SSR code would you add?
Can we guarantee a peanut free flight?
PNUT
No, we can not guarantee a peanut free flight.
A passenger booked a BE ticket from ATL to LAX 10 hours ago. Are they able to receive a full refund?
Why?
Yes
Risk-Free Cancellation (RFC)
A passenger and her 23 month old lap infant are traveling round-trip from ATL to LAX. The infant will turn 2 years old before they return back to ATL from LAX. Will she have to purchase a ticket for her child?
Yes, for the return flight from LAX back to ATL.
Anchorage, Alaska
ANC
Dakar, Senegal
DSS
A passenger calls in to book a flight for her mother who can only speak Spanish. Which SSR code would you enter on the mother's PNR?
LANG
What are the fare rules for a Delta Comfort Plus bereavement ticket?
How far in advance can you book a bereavement fare?
Refundable and Changeable
7 Days
A passenger is traveling from ATL to HOU Oct 28, 2022. The ticket was booked through Expedia. Can we assist the passenger with a voluntary change?
No, the ticket is fully unflown and was booked through Expedia.
Milan, Italy
MXP
Washington-Dulles, DC
IAD
A passenger calls in requesting an onboard wheelchair to be used in flight provided by the airline. Which SSR code would you use?
WCOB
What are the fare rules for a BE award ticket?
Is there a fee to change/cancel? If so, How much would it cost?
non refundable, changeable for a fee, seat assigned at gate/check-in
9,900 Skymiles
How many pets are allowed in main cabin on a delta flight?
How many pets can be in one kennel?
If more than one can be in a single kennel are there any restrictions?
4
2
Yes, they have to be the same breed and 10 weeks to 6 months old