Breast Health
What is the difference between a diagnostic and screening mammogram?
Diagnostic is for symptoms/follow up; screenings are routine.
What do you do when you receive a call from the Pat line ?
Using the internal transfer number warm connect to the Patient line. If hold time is greater than 2 min cold connect.
Which team member recently celebrated a birthday?
Chantelle
Which location should we always offer first when applicable ?
PHH - McDonough
What is the Quality passing score ?
85% or higher
What facility started offering Diagnostic Mammos in June ?
PMH - Ellijay
What should we always do before posting a question in the team chat?
Use your resources. Check KP and other team docs. Search for question in the chat history.
Which team member(s) recently celebrated a work anniversary ?
Seveda, Sheena, Cheryl
Which department performs echocardiograms ?
Cardiology
What are the identifiers we can use when authenticating a patient/ caller?
First and Last name, DOB, address, phone number, last 4 of social, or MRN
Which MDO's do we NOT schedule Breast MRI's for ?
Dr. Jane Woo, Dr. Christopher Jean Louis or Samantha Stoddard
What scheduling tasks should be done on the call?
Logging the call/Creating the case, creating the HAR, adding communication notes in Epic, and completing pre-reg for appt scheduled within 30 days.
How long has Vannie been apart of the Piedmont family?
2 years
What do you do if a patient needs a rad/card exam that is not offered at their preferred location?
Check alternate sites/ escalate to leader
How much points is logging call/ creating the case worth on the quality evaluation?
20pts
What does a diagnostic mammogram typically require before scheduling ?
An order from the provider
What process ensures the orders are correctly matched with appointment?
Indexing
Which team member has been with Piedmont the longest?
Ken'Sha
What are the 2 rooms that should project in epic when scheduling TEE's at PCH
The Cath Lab and Echo room
How many quality evaluations should each agent receive per month ?
2 - 3
Which locations offer 3D Mammograms
All of them
When do we use the RC Pool workflow ?
Patient has a STAT appt for a US, CT, MRI, or Breast health exam and appt dates and times are projecting too far out in Epic.
Who are the newest members to our work family?
Taira, Marissa, and Jakalah!
What filter is used in Epic when the patient has multiple orders for the same type of exam?
Back to Back filter
How many days from the evaluation do we have to submit an appeal ?
5 days