Definitions
A person who buys goods or services from a store/ business
What is a customer?
This skill involves hearing what someone says and showing you understand.
What is listening?
This cooperation skill involves following directions the first time.
This employee operates the cash register.
What is a cashier?
This is the machine used to ring up customer purchases.
What is a cash register or POS system?
A label showing the cost of an item.
What is a price tag?
This type of language helps shape the customer’s experience. (Hint positive or negative).
What is positive language?
This teamwork action means offering help before being asked.
What is offering help?
This action means putting new products on the shelves.
What is restocking?
This is the process of scanning items and totaling the cost.
What is a checkout?
A walkway between shelves or displays where customers can browse products.
What is an aisle?
This is the first thing you should do when a customer enters your store.
What is offer help?
This skill helps prevent arguments and keeps the team focused.
What is staying calm?
This type of display is found at the end of an aisle.
What is an endcap?
This form of payment requires entering a PIN.
What is a debit card?
To place products on shelves; to refill items when they are running low.
What is restocking
This skill helps you stay calm when a customer is upset.
What is patience?
This is what happens when team members communicate clearly and support each other.
What is successful teamwork/ smooth workflow?
This is the area where customers pay for their items.
What is a checkout?
This happens when a customer gives more money than the total and needs money returned.
What is making change?
Working cooperatively with coworkers to complete tasks and support customers.
What is teamwork?
This phrase is an example of excellent customer service: “I'd be ________ to help you with that!”
What is happy?
This cooperation skill involves calmly dividing tasks so everyone knows what they are responsible for.
What is delegating tasks?
This term describes arranging products to attract customer attention.
What is merchandising?
This step is important to avoid mistakes: repeating the total back to the customer.
What is confirming the amount?