Parts of a Letter of Complaint
The first part of a letter of complaint
The sender’s address.
The tone should be used in a letter of complaint
The tone should be polite and formal, even though the issue is a complaint.
True or False: A letter of complaint should never include any emotional language.
True.
In what order should the parts of a letter of complaint be arranged?
Sender’s address, recipient’s address, greeting, introduction, body, closing, signature.
You bought a defective phone. What could be the reason for writing a letter of complaint?
To request a refund or replacement of the defective phone
The part of the letter comes after the greeting or salutation
he introduction or opening paragraph, where the problem is briefly introduced.
True or False: It’s okay to use angry or offensive language in a letter of complaint.
False. The language should remain respectful.
Which of these is a common mistake in a letter of complaint?
How you address a person in a letter of complaint if you don’t know his /her name
You received incorrect food in your restaurant delivery. What is the purpose of writing a letter of complaint?
To request a replacement of the correct order or a refund.
The part of the letter details the issue or complaint
The body of the letter.
A phrase can you use to politely express your dissatisfaction in a letter of complaint
"I am writing to express my concern..."
True or False: You should always include personal insults or blame in a letter of complaint.
What the body of a letter of complaint includes
A clear description of the issue, any relevant details, and how it has affected you.
A hotel didn’t provide the room service you requested. What would you ask for in your letter of complaint?
An apology, a refund, or compensation for the inconvenience.
The final section of a letter of complaint that includes a call for action or resolution
The closing paragraph.
Which of these phrases is appropriate for a letter of complaint?
One common mistake when concluding a letter of complaint?
Not offering a solution or request for action.
The proper format for the date in a letter of complaint?
Date should be written after the sender's address.
You ordered a product online, and it was damaged upon arrival. What should you include in your letter of complaint?
A description of the damage, the order details, and what action you would like to be taken (e.g., replacement, refund).
The formal way to sign off in a letter of complaint
"Yours sincerely" or "Yours faithfully" .
The purpose of using formal language in a complaint letter
The effect of a letter of complaint that is poorly structured?
The correct order of the parts of a letter of complaint?
.
The correct order is: Sender's address, recipient's address, greeting, introduction, body, closing, signature
A bus company repeatedly arrived late, affecting your schedule. What might you ask for in your complaint?