Q overview
Quality has a quality triangle culture, which is similar to safety T/F
True
Double Jeopardy
Who is SOP? Why is this so important ?
Standard operating procedures. Governing procedure
Standards are like Traffic Laws. They are intended to help us been able to drive our cars to move from Place “A” to “B”. In order to be able to drive we need to know the laws and once we prove that we know the laws (Drive/written Test), we can get a “Driver License” which means we can use/understand the traffic laws.
Do you see the Importance of SOP’s?
What is GMP? the purpose of doing this?
Good manufacturing practice, help reduce product contamination and compliance
Double Jeopardy !!!
QI’s/SQI’s have a negative dollar impact on the Business. what is the next level after SQI in the quality triangle?
Product recall
Quality is free when built into the process, Quality is a loss when inspected
True or False
True
Quality is owned by _____?
Everyone
On the store shelf, which one is more important FMOT or SMOT? why this is so important?
First moment of truth
Double jeopardy !
GMP's purpose is to safeguard against product _______ at any point in the manufacturing process
contamination
Double Jeopardy
______enables us to be alerted of the systems or special situations. The tool " " is intended to raise our awareness and be proactive. This needs to be completed at the start of each shift
Quality trigger list
Double Jeopardy
What are 3 executional consumer complaint that we stay focused on to eliminate ?
Missing and skipped perf
Product stuck together due to too strong tail seal glue
Product contamination
Double Jeopardy !!!
Share examples of good quality behavior that could prevent QI, SQI?
QA check per standard
Follow line clearance
Follow standard on change over execution
Process order/BOM verification
Document Quality near-miss in the system
When we troubleshoot the chronic quality losses, what kind of tools can we utilize from Loss analysis pillars ?
6W2H
fishbone
Y-Y
DOUBLE JEOPARDY !!!
Share your specific action plans to comply with GMP
Wash your hands, no drinking other than water on the floor, good practice of QA entry, follow QA standard all the time, close doors and other openings to the outside environment, good housekeeping
Double Jeopardy !!
Name 3 QRLs in PG system
1.Consumer complaints
2.Finished Product Hold for Quality Defects
3.Material/Supplier Quality Issues
4.Raw Material Quarantine/Hold for Quality Defects
5.Quality Impacts of Initiatives
6.Lost Sales due to Quality Defects
7.Quality Control issue
8.Quality Data Collection and Retention
9.Quality Incidents
10.Trade Returns due to Quality
11.Sample Retention and Management
12.Trade Surveys
13.Over pack and Yield
14.Rework and Reprocessing
Scrap - Broke
The 4 classifications of Quality Incidents are _____, Inappropriate Release, Inadvertent Shipment, and Damage/Degradation after shipment.
Contamination
Which statements are true
A. The more Quality alerts you have the less chance of QI
B. Every QI could have been prevented
C. Recalling product is a quality loss
D. Repeat QI’s will prevent a SQI
E. A, B, and C
F. All of the above
E
Double Jeopardy
Give me several good examples of QA behaviors
GMP, Quality alert, Q risk trigger, and follow the standards at all times
Procter and Gamble’s manufacturing guidelines make sure that everything we make is
Pure, ____, Effective
Safe
Double Jeopardy !!!
What is RTT?
_______ are the proven settings to run our equipment to optimize the process and its end products. It is part of RTT
Benefits of RTT?
Run to target
Centerlines
improved PR and consistent quality
Double Jeopardy !!!
Our Foundational Beliefs
• QUALITY IS EVERYONE’S ________
• QUALITY CAN AND WILL BE_______
• A ZERO LOSS QUALITY CULTURE IS ______
• EVERY QUALITY FAILURE AND DEFECT COULD HAVE AND SHOULD HAVE BEEN _______
• ALL PRODUCTS CAN BE MADE AT THE QUALITY EXPECTED BY THE C_____ and C______
Responsibility
Managed
Achievable
Prevented
Customer and consumer
Double Jeopardy
All Quality Incidents can be prevented by following explain examples of the following
Good quality alert database, follow the basic quality system, demonstrate good quality behavior, Increase operational capability, RTT, control strategy, centerline system execution, learning from failures
Explain why quality is important to the company and how quality is tied to the Plant CBN and O-TSR.
The profit comes from the market share, which is determined by how much we can delight the consumers/ customers with the quality of our products
FPLA requires that product labels reflect the quantitative contents of the package.
For paper products this includes sheet widths, sheet length and sheet count.
T/F?
additionally, where can you find FPLA ?
True
On our LCP package
DOUBLE JEOPARDY !!!
Out of all QRL, the number focus is _____
If we have this issue, it will hurt our sales and product reputation
Consumer complaint reduction
Double jeopardy !
Definition of Significant Quality Incident (SQI)?
Explain how to prevent it
Significant quality incident
>$250,000
Safety and regulatory issue
Follow technical standards
Increase Q risk for high risk SKU
Bring rigor on the hold strategy
Preventative maintenance
Y-Y analysis from previous QI and clear countemeasures