Safety First
This person should be contacted when a safety concern arises during a visit.
On Call
Expenses and premiums should be entered this often.
daily
These help maintain safe, respectful, and ethical relationships with clients
Professional Boundaries
This approach focuses on safety, trust, choice, collaboration, and empowerment.
Trauma-Informed Approach
You're stuck in traffic and will be late for a visit. You should notify these people
the parent and On-Call
You hear yelling and screaming between parents with a history of domestic violence. This is who you contact.
On Call
Reports are due at this time each week.
Monday before midnight
A parent asks for a ride after a visit. The correct response is this
I can't provide transportation because it is against policy
A child is constantly moving, fidgeting, and struggles to stay focused during a visit. These may be signs of this condition.
ADHD
A parent begins discussing case details and court matters with you during a visit. What should you do
redirect the conversation and remind them of your role
You should always have these two items with you during visits.
Cellphone and Car Keys
This is how long you wait before cancelling a visit
15 minutes
A family refers to you as their friend. You should do this.
remind them of your professional role
Emotional exhaustion that can occur from helping people who are struggling or experiencing trauma.
What is Compassion Fatigue
You hear escalating conflict between parents during a visit. Your priority is this.
safety
If a child is injured, aggression occurs, or substance use is observed, this report is completed.
Critical Incident Report
This is the response time expected for work emails and texts.
24 hours
Reports should contain observations, not these.
opinions
True or False: Every autistic person experiences the world in the same way.
False
A child discloses something concerning during a visit. Your next step is this
contact On-Call and follow reporting procedures
You arrive at a visit and a parent falls asleep while caring for their baby. Your first step is this
What is give a warning
After this many missed visits in a row, the office must be notified
Two
Being friendly while maintaining your role demonstrates this concept
professional boundaries
A trauma-informed worker asks themselves, "What happened to you?" rather than this common question.
What's wrong with you
The most important responsibility of a Level 2 worker during every visit
What is ensuring child safety