Advanced vocabulary
This word describes encouraging a customer to buy more than planned.
Upselling
Offer an upgrade in a polite and professional way
Would you like to upgrade to a larger size
A polite way to accept a suggestion
That sounds good?
Suggesting items that go well together is called what?
Cross-selling
A customer orders a coffee. Suggest a pastry professionally
Would you like to add a pastry to go with your coffee
This word means a product that pairs well with another
Complementary
Suggest an additional item using a soft approach
You might enjoy pairing this with…
A hesitant but open response
I’m not sure, what do you recommend?
Offering a better version of a product is called what?
Upselling
A customer orders a burger. Suggest making it a combo
Would you like to make it a combo with fries and a drink
This term refers to a discounted package of items sold together
A bundle
Introduce a promotion without being pushy
We currently have a promotion you might be interested in
A firm but polite refusal
I’ll stick with this, thank you?
Creating urgency with time limits is known as what?
Limited-time offer
A customer hesitates. Encourage them using popularity
It’s actually one of our most popular items
This word describes something attractive or tempting to buy
Appealing
Recommend something based on popularity
Many customers choose this option
A response showing interest in more details
Can you tell me more about it?
Encouraging purchase by mentioning popularity is what strategy?
Social proof
A customer refuses once. Try again politely with value.
It’s only a small extra cost and adds great value?
This term refers to increasing the value of a sale through suggestions
Value-added selling
Suggest something while giving the customer control
If you’d like, I can recommend something to go with that
A response asking about price before deciding
How much extra is it?
Offering a small price increase for more value is called what?
Value-based selling
A customer asks for a recommendation. Give a strong suggestion.
I highly recommend trying our new special—it’s been very well received (popular)