Sales & Inventory
How do we prepare for the IMS updates?
*Ensure Global Username, password, and security questions are up to date
*Plan extra time with playcallers to go over changes
What has changed with the dress code refresh?
*more style options for tops
*more color options for bottoms
*more options for piercings
What new food items are launching?
*Red velvet loaf cake
*Valentine cake pop
What is the shelf life of almond milk once opened?
7 days refrigerated
What do we do with the old napkin dispensers?
Send them back!
*Use the boxes the new dispensers come in
*use the shipping label provided in the box
*schedule with fedex
When is the updated ops field guide available for order in IMS?
Spring launch
What are the beverages launching and what is being discontinued?
*Smoked Butterscotch latte
*Almondmilk Honey Flat White with blonde espresso
*Coconut Milk latte with blonde espresso
*Honey Citrus Mint Tea
Discontinued: Citrus Defender
What are the 4 steps in the DTR routine?
1. Welcome
2. Hand off & assess form of payment
3. Tender
4. Finish
What do we do with leftover holiday paper products? What do we do with the card collection fixture stand & the holiday topper?
Use all paper products until inventory is depleted. Recycle/discard fixture & topper.
What is the Winter Pour Over Session and who does it feature?
Strengthening the Human Connection
featuring Jonny Sun
discussing loneliness & depression
What is the passport series and what are the coffees launching for winter?
For an extra 50 points, name the reserve coffees launching.
Africa
*Kenya
*Sun-Dried Ethiopia Sidama
Bonus: Rainshine Blend Ethiopia Kayon Mountain Farm & Jamaica Blue Mountain
What is the barista/ssv temporary ID on the registers for a partner that is not yet active in the system?
barista: 922 plus the store number
ssv: 921 plus the store number
When does the parbuilder update?
December 30th
What are the 2 new safety videos on Maintaining the 3rd place?
When does pod training have to be completed?
How long is the training?
*Workplace Violence
*Active Shooter
completed by 1/27
30 minute pod training
What 2 drinks will the honey blend be featured in?
*Almondmilk honey flat white
*Honey Citrus Mint
What are our core values?
Creating a culture of warmth and belonging where everyone is welcome.
Acting with courage, challenging the status quo and finding new ways to grow our company and each other.
Being present, connecting with transparency, dignity and respect.
Delivering our very best in all we do, holding ourselves accountable for results.
We are performance driven, through the lens of humanity.
How can we help make the brew batch guidance more accurate?
*Use it
*proper ringing procedures
*provide feedback on the app
What are SM responsibilities in preparing for your PPV?
*Plan time to review ppk, capturing & clarifying activity for you and your store
*assess standard or opportunity gaps (B.O.B., store action plan)
*gather data from decision center
*prepare to share
What are four key features of the new shot glass?
*made of clear glass that is chip & impact resistant
*has a spout for more controlled pouring
*holds up to 5 shots
*Improved temperature retention
Name the 11 categories in the SM pacesetter report.
1.hourly turnover 2. customer connection
3.cosd growth 4. sales comp% 5.labor actual vs. forecast 6. cc% 7. peak cosd growth
8.peak otw seconds 9. MO&P% 10. store ops
11. food uph YOY%