THE ROLE OF LEASING
The Greystar Mission Statement
To enrich the lives we touch by doing things the right way
The first AND last name of the Learning/Development advisor that spoke with us earlier today.
Niki Reeves
A legally binding contract between the property and a resident.
A lease agreement
Our benchmark for Kingsley
4.15
When closing the sale correctly, how many times should we be asking the customer to lease throughout the process?
At least 3
A peer-to-peer program that pairs newly hired team members with experienced team members in the same role to provide an enhanced onboarding experience.
RISE mentorship
A metric that is calculated by taking your number of tours in relation to your number of applications received.
Closing Ratio
A required form that keeps all files consistent across Greystar
A lease file checklist
Our benchmark for Reputation for BOTH a lease up (a) and a stabilized property (b).
700 and 765
What are the 3 P's of Beyond Expectations?
Be Positive, Be Pristine, Be Passionate
A six week virtual, advanced sales certificate program that focuses on relationship selling.
Dale Carnegie
The STAR method stands for....?
Situation, Task, Action, Result
A document that breaks down how to complete a task, the Greystar way
SOP - Standard Operating Procedure
All 4 types of Kingsley surveys (survey touchpoints)
Prospect, move-in, pre-renewal, work order
What is the difference between our Pillars of Excellence and our Core Values?
How we conduct our business and how we conduct ourselves
Panel style session to evaluate and enhance the readiness of our team members for future roles
RRRR (Round Robin Readiness Review)
2 types of market shopping that are Greystar approved
Anonymous Secret Mystery Shops & Local Property Visits as a Greystar Team Member
Two things that we CANNOT legally require for an Assistant/Service Animal
A pet photo and vaccine records
The place (which tab) you should spend the most time in the Kingsley platform
Respondents
The five steps of the sales process
Introduction and Lead Information, Identifying Needs, Selling & Visualization, Price & Availability, Close and invitation
Short, focused, learning tracks in Workday that offer tools and courses to support growth for team members with a desire to develop.
A skills path
The six pillars of excellence
People, Growth, Customer Satisfaction, Operational Excellence, Profitability and Community
Name 3 of the most common reasonable accommodations made in housing.
ESA’s,
Providing notices in large print for visually impaired
ADA accessible parking spaces
Modifying accessibility: installing grab bars, doorways, lowering countertops, installing ramps
Visual/auditory alarms (flashing lights)
The day and time of Kaitlin's weekly Performance Power Hour
Wednesday mornings at 9:30am