THE ROLE OF LEASING
The Greystar Mission Statement
To enrich the lives we touch by doing things the right way
A tool in Workday that can help you visualize where you are now and browse options for what the next step might be.
The opportunity graph
A legal binding contract between the property and a resident
A lease agreement
Our benchmark for Kingsley
4.20
When closing the sale correctly, how many times should we be asking the customer to lease throughout the process?
At least 3
Peer-to-peer program to support team members in taking their careers to the next level
RISE mentorship
A metric that equals your number of tours in relation to your number of applications received
Closing Ratio
A document that breakdowns how to complete a task, the Greystar way
SOP - Standard Operating Procedure
Our benchmark for Reputation for BOTH a lease up (a) and a stabilized property (b).
660 / 775
706 / 795
What are the 3 P's of Beyond Expectations?
Be Positive, Be Pristine, Be Passionate
An advanced sales certificate program
Dale Carnegie
Tell me one of the 10 Basic Closing Technique styles and how it is utilized. You CANNOT say "If I could, would you".
A required form that keeps all files consistent across Greystar
A lease file checklist
All 4 types of Kingsley surveys (survey touchpoints)
Prospect, move-in, pre-renewal, work order
What is the difference between our Pillars of Excellence and our Core Values?
How we conduct our business and how we conduct ourselves
Niki talked about the GROW planner. What does GROW stand for?
G = Goals
R = Roadblocks or Reality of Obstacles
O = Opportunities to achieve high levels of productivity
W = Wins and the way forward
2 types of market shopping that are Greystar approved
Anonymous Secret Mystery Shops & Local Property Visits as a Greystar Team Member
A form that protects all parties upon move-out or in case of a dispute
A Move-In Inspection/Condition Form
The place you should spend the most time in the Kingsley platform
The Respondents tab
The five steps of the sales process
Introduction and Lead Information, Identifying Needs, Selling & Visualization, Price & Availability, Close and invitation
Short, focused, learning opportunities in Workday that offer tools to support growth for team members with a desire to develop
A skills path
The six pillars of excellence
People, Growth, Customer Satisfaction, Operational Excellence, Profitability and Community
Two things that we CANNOT legally require for an Assistant/Service Animal
A pet photo and vaccine records
The day and time of Kaitlin's weekly Performance Power Hour
Wednesday mornings at 10am