GREYSTAR & LEASING
The Greystar Mission Statement
To enrich the lives we touch by doing things the right way
A tool in Workday that can help you visualize where you are now and browse options for what the next step might be.
The opportunity graph
A service animal can only be two specific animal types. What are they?
Dog or mini horse
The Kingsley benchmark for a stabilized property.
4.20
What are the 3 P's of Beyond Expectations?
Be Positive, Be Pristine, Be Passionate
A peer-to-peer program that pairs newly hired or recently promoted team members with experienced team members in the same role to provide an enhanced onboarding experience.
RISE mentorship
A metric that is calculated by taking your number of tours in relation to your number of applications received.
Closing Ratio or conversion ratio.
I am active military and give you a copy of my PCS orders today. When does my lease end?
30 days after your next monthly rent payment is due, which is May 1st.
The Reputation benchmarks for BOTH (a) a lease up property and (b) a stabilized property
Lease up = 660
Stabilized = 775
What does each of the following abbreviations stand for (must know ALL 3): RQA, CFG, TMLP
Resident Qualification Agreement, Community Fee Guide, Total Monthly Leasing Price
A six week virtual, advanced sales certificate program that focuses on relationship selling.
Dale Carnegie
You can look these up to see how to complete a task, the Greystar way
SOP - Standard Operating Procedure
What does VAWA stand for and when does it apply?
Violence Against Women Act. Must be Section 42, LIHTC (Low Income Housing Tax Credit), HUD or have a tenant on a Section 8 voucher.
All 4 types of Kingsley surveys (survey touchpoints)
Prospect, move-in, pre-renewal, work order
Give 4 examples of industry jargon and the recommended verbiage we should use instead.
Unit - Apartment Home
Property - Community
Appointment - Visit
Master Bedroom - Primary Bedroom
Greystar email signatures follow specific guidelines. Tell me two requirements.
Arial font, Size 9, Greystar blue/grey, pronouns are fine, NO graphics.
All 6 Core Values
Integrity, Equality, Professionalism, Accountability, Service, Teamwork
A victim of domestic violence is required to vacate the property __ days after submitting a "Notice of Termination by Victim of Domestic Violence" form AND what must accompany the form when turned in?
15 days, court order/protective order/police report
The place you should spend the most time in the Kingsley platform
The Respondents tab
The five steps of the sales process
Introduction and Lead Information, Identifying Needs, Selling & Visualization, Price & Availability, Close and invitation
Learning bundles in Workday that contain role specific content that help support team members with a desire to develop.
A skills path
All 6 pillars of excellence
People, Growth, Customer Satisfaction, Operational Excellence, Profitability and Community
I work for a company called Cross Country Healthcare and need a corporate lease. What is my status and what are the next steps?
Cross Country Healthcare currently has an expired screening status. A new corporate application, lease rider, occupancy addendum and screening will be needed.
I leave a 5-star review for your property because my tour with you was amazing! When you respond to the review, you want to make it as personal as possible and bring up my two dogs who I mentioned I will be moving in with. What are my dogs names?
Willie & Waylon