UPS
UPS will only bill for the shipment if what occurs?
What is scanning the barcode on the label
When picking up an LTL shipment who signs the bill of lading?
Who is the shipper and driver
You can search a customer in the portal by what two identifiers?
What is customer name or U#/Account #
Claims and disputes LFG: When creating a split/related case what must you uncheck before saving
What is assign to support box
What does the Type and Subtype need to be to get a tkt to the claims folder?
What is Delivery Issue, Overage, Shortage or Damages
The UPS account number is displayed where in the UPS waybill number?
What is the first six digits after the 1Z
This identifier for LTL shipments is specific to each load and the franchise they belong to
What is the bill of lading number
To close out a shipment pick up exception you must do what?
What is call the carrier to confirm cancellation received and click confirm cancellation
CREATING LABELS AND BOL LFG: ARE ANY TWO BOL NUMBERS EVER THE SAME?
What is no they are all different
When sending a claim form to the customer for an un-insured shipment you must use this version.
What is the carrier claim form
Shipments booked through a UPS.com login or third party platform are identified as what on the label?
What is a present or package icon
When directing a RED customer to be more self sufficient, what is the helpful information on the BOL?
What is, the origin and destination terminal information
Does it alter the cost to select signature required for a UPS shipment?
What is yes, it costs more
What is the life cycle of an LTL shipment high level?
What is get quote, create BOL, schedule pickup, picks up, origin terminal, moves in transit, destination terminal, delivery
When a UPS claim is approved you do this with the customer facing case.
What is Update the customer and pass to Stephanie Reamer to track the funds
UPS labels tell you numerically if it is 1 of 1 or 1 of 2. In UPS’ terms it is called this.
What is a multi piece shipment
Once all information is filled out for a BOL what is the last necessary step prior to booking/downloading the BOL?
What is selecting a 2 hour pickup window
When booking/quoting in the portal if it is highlighted blue what does that indicate?
What is required information fields/not optional
LIFECYCLE LFG: WHAT ARE THE TWO NETWORKS FOR UPS?
What is the first step after replying to the customer needing to file a claim?
What is send the intent to file to the carrier
How long is a UPS label valid for?
Who is listed as the bill to on the BOL? Bonus point if you can provide the address
What is us/Unishippers. Bonus Points Carrier Payment Processing PO Box 192629 Dallas, TX 75219 US
If a customer name or account number does not come up in the portal what does this mean? Bonus point if you know what to do with the case.
What is they are not our customer/with our franchise. Bonus point what is remove TCP case account and customer name, assigned to general support queue
What is UPS WorldPort Main Hub located in Louisville KY
Who is communicating with the customer and who is communicating with the carrier regarding claims?
What is support team is communicating with customer and VAs are communicating with carrier