Company Background
Where was the LG headquarters?
Seoul, Korea
What is the main problem LGD Wroclow is facing?
High Turnover Rate
What cost was raised by the high turnover rate?
Talent Acquisition
What type of training programs do you think would be most beneficial?
Lean training
LGD was the worlds largest manufacturer of what?
Liquid crystal display (LCD)
What kind of management style was being used?
Traditional Korean Management
How did the problems facing LGD Wroclaw affect the plant?
Lowered efficiencies and manufacturing capabilities.
What type of communication would be beneficial to increase transparency between different ranks?
Digital information stands
What is the motto of LGD Wroclaw?
Make the company a joyful place to work
What were the 2 main problems that contributed to the high turnover rate?
1. Difficulty communicating with Korean managers 2. Low motivation.
What was the local affect?
The company was losing their reputation in the local market
What improvement to the workplace environment would be most beneficial?
Fitness center
What year did LGD announce that it would open a plant in Wroclaw? (a. 2003 b. 2004 c. 2005)
c. 2005
What affect did communication have on the cultural differences between employees and management?
The lack of successful communication enhanced the cultural gap and lead to more work complications.
Why was the turnover rate especially important in emerging markets with tech-manufacturing capabilities?
Time lost in educating new employees about many of the complicated operational management techniques such as lean manufacturing.
Do you think that sports activities would benefit employee engagement or make competition worse?
Benefit employee engagement
What were the pros of having a plant in Poland? (2)
Demographic advantage and significant cutbacks in distribution costs.
How did management respond to their cultural differences? (3)
Showed little effort int establishing rapport with them.
Showed no respect to the local standards.
Ignored comments made by employees.
How were the overall production operating rates affected?
The overall production operating rates were low, and the defect ratio and return defect ratio of the plant were high.
What unique ideas could Kim incorporate that were not talked about in the case?
Open for discussion