Show:
KNOW YOUR AIRPORT
FOOD & BEVERAGE
RETAIL
WE DO CARE
FAQ
100
WHAT TERMINAL ARE YOU LOCATED IN?
What is terminal B.
100
IS THERE A STARBUCKS IN THE AIRPORT?
What is NO
100
WHERE CAN YOU PURCHASE LUGGAGE IN THE TERMINAL? (Name 2 of the 4 locations)
What is TUMI, HUDSON BOOKSELLERS, HUDSON NEWS AND RUBY BLUE
100
STATE A GREETING THAT WOULD GET YOU A WOW SCORE ON YOUR MYSTERY SHOP?
What is 5 - 5/5 is based on the Standard “welcome” greeting with something more OR a personalized greeting that wasn’t the standard greeting with eye contact, a bright smile and outstanding warmth “Good Morning, welcome to ‘store name’ where are you flying to today?” “Good Evening, all our books are 20% off today” “Hello, my name is _________ what can I help you find
100
HOW CAN I TRANSFER TO OTHER TERMINALS AT LGA?
What is the Route A and B bus.
200
HOW MANY CONCOURSES ARE THERE IN THIS TERMINAL?
What is four (4); (A,B,C,D)
200
HOW MANY AU BON PAINS ARE THERE IN TERMINAL B?
What is four (4).
200
WHERE CAN YOU PURCHASE A PHONE CHARGER IN THE TERMINAL?
What is In Motion, Hudson News and Booksellers.
200
WHO WON THE "QUEST OF THE BEST" GRAND PRIZE AWARD IN 2015?
Who is Au Bon Pain!
200
IS THERE FREE WIFI AT THE AIRPORT? WHO IS THE WIFI PROVIDER FOR LGA?
What is YES....30 minutes of free WIFI for all customers. Boingo is the WIFI provider.
300
WHAT AIRLINES ARE SERVED IN TERMINAL B?
What is United, American, Southwest, Jet Blue, Air Canada, Frontier, Virgin America & Spirit.
300
WHERE CAN YOU PURCHASE ICE CREAM IN THIS TERMINAL?
What is Dunkin Donuts/Baskin Robbins (West Food Court).
300
WHAT STORES SELL METRO CARDS IN THE TERMAL?
What is Hudson News in West Food Court and Hudson News located by the AA Bag Claim/Arrivals.
300
HOW LONG DOES IT TAKE FOR A CUSTOMER TO MAKE A FIRST IMPRESSION OF YOU?
What is seconds (7).
300
DOES LGA HAVE A CELL PHONE PARKING LOT?
What is NO. Only JFK and EWR have cell phone parking lots.
400
HOW MANY GATES ARE THERE AT LGA? (+-5)
What is 72.
400
WHICH FOOD ESTABLISHMENTS IN THIS TERMINAL PUBLISH EMPLOYEE MENUS?
What is Fig's, Villa Pizza & Angelinas.
400
WHERE CAN YOU PURCHASE NY THEMED MEMORBILA?
What is Discover NY, America, Hudson News & Hudson Booksellers.
400
NAME THE FOUR WORDS THAT MAKE UP THE WE CARE LOGO.
What is Customers Appreciate Responsive Employees!
400
WHERE CAN A PASSENGER CATCH A NYC BUS TO THE NYC SUBWAY? WHAT ARE THE BUS NUMBERS (2 OF THE 4)
What is center section of arrivals/baggage claim - Q70,72,48 M60
500
WHO IS LGA NAMED AFTER? DO YOU KNOW THE INTERESTING STORY BEHIND THE PURCHASE OF LGA?
Who is NYC Mayor Fiorello LaGuardia. In 1934, he boarded a plane in Pittsburgh that landed at Newark Airport. The mayor refused to get out of the plane because his ticket said 'New York'. To appease him the airline had to fly him to an airfield in Brooklyn where he declared NY needed a newer and better airport and he had LGA built.
500
WHAT CELEBRITY CHEF IS AFFILIATED WITH FIG'S RESTAURANT?
Who is Todd English!
500
WHAT IS THE NAME OF THE COMPANY THAT EXCHANGES CURRENCY IN TERMINAL B? WHERE ARE THEY LOCATED?
What is Travelex. They are located upper departures level between B & C in the Spirit Airlines check in counter.
500
WHAT IS THE DIFFERENCE BETWEEN UPSELLING AND SUGGESTIVE SELLING.
What is upselling is when you add up to an existing purchase. Suggestive selling is when you suggest a different product for purchase.
500
WHAT IS THE NAME OF THE MOBILE APP THAT CAN BE DOWNLOADED TO GET INFORMATION FOR LGA?
What is FlySmart.