Ford Credit
Ford Credit is a wholly owned subsidiary of what company?
Ford Motor Company
What are the three full service business centers that support Dealer Credit?
•Nashville
•Colorado Springs
•Tampa
Name an example of a credit package we complete in Dealer Credit
Account Review, Annual Review, Interim Review, Watch Report, etc
What is a status?
A status is declared when an event warrants immediate action because it jeopardizes a dealer’s ability to meet Ford Credit’s obligations.
What is one process the three full-service business centers handle?
•Originations
•Collections
•Account services
•Funding
•Dealer Credit/Wholesale
Who is the CEO of Ford Credit?
Marion Harris
What business center created the Dealer Credit Learning Week?
Greenville Business Center -> Now NBC
What are two different loan products we provide to dealers?
•Mortgages
•Capital Loans
•Construction Loans
Revolving Line of Credit
What are two high level triggers that may cause a status?
•Poor Management
•Financial Problems
•Poor Location
•Poor Marketing
•Fraud
Approximately how many US Ford and Lincoln dealer were there at the end of 2020?
3176
Name at least two Ford Credit corporate functions?
•Analytics
•Business Center Operations
•Commercial Risk
•Consumer Risk
•Insurance
•Marketing and Brand
•Consumer Products
•Operations, Process, Applications, and Portfolios
•Customer Experience
•Sales
•Strategic Planning
•Senior Management
Name two ERGS
Examples
•Ford Women in Ford Credit
•GLOBE
•Ford African Ancestry Network
•Ford NextGen
•Ford Interfaith Network
•Ford Hispanic Network
•Ford Chinese Association
•Ford Middle East and North Africa (MENA) Association
•Veterans Network Group
•Ford Asian-Indian Association
•Ford Empowering Diverse Abilities
What is our ultimate goal?
Achieve targeted profitability, return, and dealer satisfaction levels
How does a dealer status adversely impact Ford Credit profitability?
•Credit Losses
•Loss of a Class 1 Dealer
•Legal Implications
Provide an example of how Ford Credit monitors dealer health?
•Review dealer’s payment performance
•Complete risk based inventory audits
•Use of risk based action strategies with intensifying actions to higher risk dealers
•Leverage access to dealer information through the Ford and external data provider relationships
Who is the Chief Risk Officer?
Tom Schneider
What Business Center has the commercial department?
Nashville Business Center
What are the 5 C’s of Credit?
•Capacity
•Capital
•Collateral
•Conditions
Character
What are two potential containment or liquidation actions performed?
•On-site deployment (keys, titles, MSO’s in possession)
•On-site security guard deployed
•Request to Court for immediate possession
•Vehicle inventory removed
•Used to Auction
•New to Secured Lot and then either Dealer Transfer or Manufacturer Rebill
•Fraud and Misrepresentation charges
•Furniture, Fixture and Equipment sold at on-site auction
•Return eligible manufacturer parts
Provide an element that supports Ford Credit’s value proposition?
•Dealerships will be more successful and make more money if they send us their business instead of sending the business to our competition. The Value Proposition is supported by:
•Market Loyalty
•Purchase Loyalty
•Customer Loyalty
•Business Partnership
•Plans & Programs