Safety
What is the minimum staff-to-participant ratio on-site?
1 staff per 20 participants
What color shirt do Recreation Aides wear?
Blue
How many designated staff watchers are needed per 25 swimmers?
One
What is the first consequence for breaking a rule? (for participants)
Verbal warning and restate the rule
Who handles customer complaints at the program site?
Recreation Leads
What number do you call to report a staff injury?
Triage Now at 1-855-981-0471
What color shirt do Recreation Leads wear?
Neon Green
What must participants aged 6 and under wear at the pool?
Wristband on each wrist AND a life jacket
How long is a time-out/break for a participant?
Equal to the participant's age in minutes
True or False: You should call out a staff member in front of a parent.
FALSE - Address issues privately
What is the minimum staff-to-participant ratio on field trips?
1 staff per 10 participants
True or False: Staff may friend or follow participants on social media.
FALSE - This is strictly prohibited
True or False: Pool supervision time counts as a staff break.
FALSE - Pool supervision is NOT a break
Who must approve a participant suspension before it happens?
The Program Coordinator
What should staff do if they don't know the answer to a customer's question?
Ask a Recreation Lead or supervisor instead of guessing
Name 2 things you must bring on every field trip.
First aid kit, attendance roster, health info, medications, wristbands, accident reports, handbook
Name 3 things staff are NOT allowed to do on site.
Eat participants snack, use profanity, smoke, huddle together
How many minutes before end of swim should participants exit the pool?
20 minutes
Name 3 possible disciplinary actions staff can take.
Verbal reprimand, removal from activities, loss of privileges, parent contact, conference, suspension, withdrawal, restitution, notify authorities
Name 3 things to do when handling a complaint.
Remain calm, listen, paraphrase, ask questions, thank them, avoid defensiveness, seek supervisor if needed
What are the steps when a severe injury occurs on-site?
Call 911, notify parent/guardian, notify Program Coordinator & Superintendent, isolate scene, Lead accompanies to hospital, prepare Accident Report
What are the volunteer limitations? Name at least 3.
Cannot work over 8 hrs/day, must take lunch if over 6 hrs, cannot be alone with participants, cannot impose discipline
List 3 swim safety rules participants must follow.
Restroom before pool, no running/pushing/horseplay, follow staff/lifeguards, change before leaving, belongings in designated area
What is the definition of bullying according to the handbook?
Repeated aggressive behavior intended to cause physical or mental harm, involving a power imbalance between individuals
What should you do if a customer becomes disrespectful during a complaint?
Seek your supervisor - do not engage further