Questions Asked Frequently
“Our consultation takes between an hour and an hour and a half depending on the results of your water test and the questions you may have for the consultant about our products. (CC or Call Close)”
Why do you call so much?
“I apologize. We weren’t sure when the best time to reach you would be. That is why we tried at various times throughout the day. (CC)” (or option two)
I rent this property
“Unfortunately, we are unable to install our systems in your rental home, as we can only discuss home improvement products with a homeowner. Please have your landlord or the homeowner reach out to us. (Call Close)”
Where would the system go?
“A water treatment system can be installed in your garage, outside, or anywhere else where we can obtain access to your water source and electricity. Every home is different, but we have solutions for each unique situation. (CC)”
Call me back next week.
“While I have you on the phone, let’s go ahead and save you a little time and just get you on the schedule now. (CC)” (or option two)
How do you test the water?
“Our water expert will use an advanced digital water test directly at your faucet or water’s point of entry into the home that is designed to provide the most accurate analysis of your water’s chemistry with results that are available within minutes. CC”
I've read bad reviews
“We would like the opportunity to address your concerns. The best way to do that is to talk to one of our consultants who will be able to give you the information you are looking for and ease any doubts or concerns you may have. (CC)”
This is the qualification a homeowner must meet if they'd like to receive an estimate while building a home
What is running water and electric?
“I completely understand you feel you don’t need a water test done. However, we conduct a comprehensive water test that is customized and programmed into your system to address exactly what is in your water and what product combination is right for your home. (CC)”
I don't have my schedule.
“I understand that schedules can be tricky. That is why we offer appointment times to fit those hectic schedules. (CC)” (or option two)
Can the estimator call me on his way?
A: “For safety reasons and cellphone laws, we ask all of our estimators to stay off their phones while they are driving. However, this is a set appointment so you can expect them to arrive promptly on the set date and time. (CC or Call Close)”
Stop calling!
“I will be happy to put you on our do not call list so you will not receive any more calls. Thank you and have a great day!"
This signed document allows us to schedule an estimate with someone who is in the process of buying a home
What is the closing paperwork?
I don't have any water issues!
“A majority of the U.S. has hard water. This can cause a lot of issues you may not see! Some common problems caused by water includes common skin problems like eczema and acne, plus it can dry out hair and strip out hair dye. (CC)” (or options two or three)
We're not ready yet, call me back in three months.
“I appreciate that you would like to wait. We honor the pricing of our estimate for 12 months with no obligation so you will have that pricing to plan for the future. (CC)”
What will the estimator do when they get here?
“The estimator will evaluate the water usage in your home, conduct a water test and discuss the results with you as well as you and your family's concerns and preferences regarding your water, answer any questions you may have, discuss the appropriate product options for your home, and leave you with a written estimate that will be honored for a full 12 months. (CC or Call Close)”
When someone asks to be placed on the DNC list, we honor that request ____
What is immediately?
This is for my dog grooming business.
“I can take your information down and send it to our local Operations Manager. We would also be happy to provide you with a free estimate for your personal residence. What is your home address?”
Water treatment is expensive!
“Filtered water can help you save money in the long run. In addition to improving the lifespan and performance of water-using appliances like your dishwasher and water heater, you can use less water, soap, and detergent when you clean. (CC)” (or option two)
I'm in a meeting, call me later!
“In that case I’ll be very quick. It only takes a few moments to get you on the calendar. (CC)”
Are you a local company?
“Our estimator that will be coming to your home is a part of your community. They live and work in your area so you will be supporting someone local to you. (CC or Call Close)”
What is the red DNC/Take Off List button?
This is what you would want to search for if someone confirms they've received an estimate for Leaf Home Water Solutions
What is a duplicate?
What type of contaminants do you test for?
“When conducting our free water test, we test for…
• Free Chlorine
• Total Chlorine
• Combined Chlorine
• PH Total
• Alkalinity
• Hardness(Grains/Gallons)
• Total Iron
• Ferric Iron
• FerrousIron
• Copper
• Nitrate
We’d love to have someone stop out and explain exactly what is in your water. (CC)”
Call me back after the holiday.
“I completely understand that it’s a busy season and time is limited. Our consultant will be able to provide you the estimate and answer all of your questions without interrupting your holiday plans. (CC)”