Social Styles
What are the four Social Styles?
Driver, Expressive, Amiable, Analytical
What is our purpose?
To provide high quality clinical home care to medically fragile children, so they can grow and flourish to their full potential
What are the five Dysfunctions of a Team?
1. Absence of Trust
2. Fear of Conflict
3. Lack of Commitment
4. Avoidance of Accountability
5. Inattention to Results
How do you define self-talk?
Self-talk is your inner dialog or language.
How do you define Empathy and what EI domain does Empathy fall in?
Empathy: Sensing others’ feelings and perspectives, and taking an active interest in their concerns.
Social-Awareness Domain
Assertiveness (Ask/Tell) and Responsiveness (Task/People)
What are our Core Values?
1. Excellence
2. Respect
3. Integrity
4. Compassion
5. Social Responsibility
What do we mean by trust?
Confidence among team members that their peers’ intentions are for the greater good of the whole and that there is no reason to be protective or careful around the team.
What are the six dimensions of Climate?
1. Clarity
2. Flexibility
3. Responsibility
4. Standards
5. Rewards
6. Team Commitment
What are the four domains of Emotional Intelligence?
1. Self-Awareness
2. Self-Management
3. Social-Awareness
4. Relationship Management
How do you define Responsiveness?
The way in which a person is perceived as expressing feelings when relating to others.
1.Build and maintain a cohesive leadership team
2.Create organizational clarity
3.Over-communicate organizational clarity
4.Reinforce organizational clarity through human systems
What are the four distractions to teamwork?
How is the climate dimension of clarity defined?
Everyone within the team understands where the organization is going. They know how their work supports the organization’s overall efforts.
How do you define versatility?
The ability to adapt one’s own behaviors to meet the concerns and expectations of others in order to create productive relationships.
How do you define Assertiveness?
The way in which a person is perceived as attempting to influence the thoughts and actions of others.
What are our six strategic objectives?
1.Clinical Excellence
2.Growth
3.Provider of Choice
4.Employer of Choice
5.Operational Excellence
6.Organizational Health
What do we mean by conflict?
Conflict is the willingness to disagree around important issues and decisions.
What is the only competency in the Self-Awareness domain of EI?
Emotional Self-Awareness:
Recognizing how our emotions affect our performance.
What are the three steps in the Social Styles model?
1. Identify
2. Reflect
3. Modify
What are the two techniques we can use to problem solve when a person is in: 1.) fight behavior 2.) flight behavior
Fight = LS CPA
Flight = SL CPA
What are the six critical questions to create organizational health?
1.Why do we exist?
2.How do we behave?
3.What do we do?
4.How will we succeed?
5.What’s most important right now?
6.Who must do what?
What are the five C's of building a cohesive team?
1.Candor
2.Caring
3.Commitment
4.Clarity
5.Competence
What are the six leadership styles?
1. Visionary
2. Participative
3. Coaching
4. Affiliative
5. Pacesetting
6. Directive
What are the 4 main languages of appreciation in the workplace? Hint there are 5 but we only focus on 4 in the workplace.
1. Words of Affirmation
2. Quality Time
3. Acts of Service
4. Tangible Gifts