ALMA
The most two commonly used tabs in ALMA are __ and __.
"Manage Patron Services" and "Returns"
We can extend ILL’s by…
We cannot, patron must contact ILL directly and request the extension.
What piece of equipment is used to move malfunctioning stack shelves?
The PowerPack
When there are no patrons to help, what should be your first priority?
Zoning
Food is not allowed in this area of the Library Service Desk.
Service Desk counter
How do you change your user interface color in ALMA?
Press profile button on the upper right hand corner, select “UI Preferences” and pick your preferred color!
Course Reserves are ___ ___ loans.
Student assistants should regularly check these two printer supplies during their shift.
Paper and Toner
Name three task you can do while zoning
True or False: You may text or actively use your cell phone while working at the desk if there are no patrons
False:
Cell phone use, including texting, is not permitted while working at the desk.
Undergrad loan periods are__
Graduate student loan periods__
Faculty/ staff loan periods are___
1 month
4 months
12 months
ILL loan periods are ___________.
Written on the front cover of the book
A patron's card won't release their print job, and they need it immediately. What should you do?
Direct them to the desk supervisor to release the print job
True or False: You can start studying as soon as the desk is quiet.
You can only study after all zoning tasks are finished and the supervisor has no additional work for you.
What is a proxy and how do you let ALMA know a patron is a proxy?
Proxy is an approved patron who is checking out a books on behalf of another patron (typically faculty”) and select “Use proxy” box prior to scanning ID in ALMA.
Who can use the ILL system at Emory?
Only Emory students, faculty, or staff.
What equipment should you direct patrons to if they want to look for a book?
The Ipad on the wall or you can help them look it up on your computer
Which of these is NOT an acceptable downtime activity?
Playing games on your phone
Name 3 types of information you may not share about a patron's library account.
Giving out patron information to another patron is only acceptable if ____.
NEVER!
What should a patron do if they accidentally damage or lose an Interlibrary Loan (ILL) item?
Notify the ILL office immediately. The patron is responsible for replacement or repair costs as determined by the lending library.
Name 3 pieces of equipment that student assistants are expected to help patrons use.
Computer workstations, library laptops, printers/copiers/scanners/fax machines, or microfilm readers