Licensing
A customer calls in saying they sent a case for FL new account request no other paperwork but a new account form however it has a license number. How do you proceed?
You can search the license number on the state website and set up the account, as we only need the license not the resale at this time and you may always request documentation after.
What screens do you utilize to process a BI-Field in FL?
it is 15 & 25
A customer is looking to do a refund check. what do you do?
You will reach out to the AR agent on the account and send all information for them to proceed
How many states does the NCC handle?
its 18
What state market code is this for? 9300
Arkansas
You will send the customer a new account packet like a normal potential account request in SC
A customers account is disabled due to multiple logins? what happens now..
What is the delivery fee for HI?
What states do we not place an order for?
Sherman Singh
What screen do you utilize to process BI-Field in SC?
What is the account type for sending more than 5 invoices on a case?
Billing, inv copy
What is the FL minimum requirements for an order?
200 or 5 cases
$150 or 3 Cases
Who do you reach out to assign rep if chains involved?
Keith adams
If you would like to see the sales rep contact information where you locate that?
Its on page 81 & 33
If the customer needs to set up EFT what department is that?
Fintech team
Who handles accounting questions?
AR
What is the minimum for new orleans off premise?
300
Who is our local point of contact in CO when needing to inactivating an account and set up new?
Kristina V & Julie B
Where do you go to see if the trigger has been sent for release in FL?
It is 3/20/15
An account is listed on the state website who do you reach out to
State listings
Credit corrections
what is the delivery fee for Illinois?
4.00