Name it
Item that is usually stock in our warehouse
In stock items
Non-stock items are not stocked in our warehouse. Items are shipped directly from our Vendor.
False - this is a definition of a Marketplace item
What was ordered: Copy Paper - In stock
Expectation: "I have successfully placed the order for you. Your order number is 123456. The package will arrive ____________"
ETA: Next business day
In stock/Out of stock
To find the ETA of the Marketplace item, we must refer to the website
True - This has to be check in Eway.ca
What was ordered: Headset - Nonstock
Expectation: "I have successfully placed the order for you. Your order number is 123456. The package will arrive ____________"
ETA: 2 - 3 weeks from the order date
Items not stocked in our warehouse. Must order a minimum quantity to have the item shipped to our warehouse, and then to customer.
Non-stock
Non-stock items are non-returnable, unless damage or defective
True
What was ordered: Headset - Nonstock
Stock to be delivered in the warehouse on: August 29, 2025
Expectation: "I have successfully placed the order for you. Your order number is 123456. The package will arrive ____________"
ETA: August 29, 2025 plus 1-3 business days