Commu
nication
nication
A gesture, look, or aspect of the face is referred to as...
Facial Expressions
What is the technical term for bad breath?
What is Halitosis
The psychology of getting along with others is referred to as...
What is Human Relations
What is one of the most effective ways to lose trust at work
Tell half truths, seek personal gain above shared gain, withhold important information, be closed to the ideas to others, act inconsistent
The body is made up of____ water
2/3rds
What is one way to prevent no show clients?
What is make a reminder call ahead of time
Explain what public hygiene and personal hygiene are
What is Public Hygiene is the health if the community
Personal Hygiene is maintain your own cleanliness and health
What are the 2 types of respect
What is self respect & mutual respect
What is one of the most effective ways to build trust at work
What is stick to standards of ethical behavior, communicate in open honest ways, show respect for the ideas and beliefs of others, focus on shared mutual beneficial goals, do the right thing regardless of personal risk
What is the recommended dietary allowance for calories (for both men and women)
What is men 2,300-3,000
Women 1,900-2,200
In a work place practicing good manners is referred to as:
What is Professional Etiquette
Bending your wrist frequently, pinching or gripping with force and repeating a motion over and over are the main causes of:
What is Tendonitis and Carpel Tunnel Syndrome
Moral principles and values are referred to as
What is Ethics
The ability of a substance or object to spring back; the capacity to recover quickly from difficulties
What is Resilience
How old does you have to be to have your life time license? How long do you have to work to get it?
What is 55 years old working for 20 years
5 elements of good listening habits include:
What is focused attention, responding, repeating, paraphrasing, and questioning
What is ergonomics
The science that looks at how the body movements and positions work and the conjunction with tools and equipment and the effects they have on health and comfort
What are the 4 strategies to demonstrate respect at work?
What is Be courteous, be considerate, be sensitive, be interested
____ shape the events of our lives, show our character, and create our future
What is life choices
Almost all food contain mixtures of energy nutrients___, ___, and ___
Carbohydrates, fats, and proteins
Name 4 out of 6 controversial topics to avoid during client discussion:
What is Religion, politics, personal problems, other clients behavior, workmanship of other staff or competitors, information shared with you in confidence.
What is an example source of vitamin K
What is cabbage, cauliflower, leafy green vegetables, cereals and/or soy beans
What is the R-E-S-P-E-C-T chart?
What is Reliability, Enthusiasm, Sincerity, Persistence, Emotional Balance, Consideration, Trustworthiness
Name 4 of the 6 trust busters
What is Gossip, Insecurities, inconsistency, poor work ethics, self absorbed behavior, lack of courage
What is Mrs. Bounds full name?
Kimberlee Ann Bounds