Customer Service
You are on surveillance duty when you hear a group of teenagers using inappropriate language. What is the correct response? (Respond as if you were speaking to them)
“Hey guys, I need you to keep the language family friendly, please. We are a family friendly facility so let’s keep it appropriate. Thanks for understanding and helping me keep the area respectful for everyone.”
What are 5 examples of secondary responsibilities?
1. Perform opening/closing/safety checks
2. Perform safety orientations, administer swim tests and fit life jackets.
3. Clean and perform maintenance.
4. Test the pool water chemistry.
5. Complete records and reports.
What is the ratio for Compressions to ventilations for Multiple Responder? Adult, Child, Infant
Adult- 30:2
Child- 15:2
Infant- 15:2
What does the mnemonic SAMPLE stand for?
Signs and symptoms
Allergies
Medications
Past Medical History
Last Oral intake
Events
Who is allowed in the lap lanes and Why?
Adults 18 and up Or individuals actively swimming laps.
A teen repeatedly breaks the “no diving” rule in the shallow end. When corrected again, they get defensive.
Teen:“You always mess with me. Other people dive too! Why don’t you yell at them?”
“I’m not trying to pick on you. My job is to correct any unsafe behavior I see, no matter who does it. Diving in the shallow end can cause serious injuries, so I need you to stop. I just want to make sure you stay safe and can enjoy your time here.”
What are the General steps to perform a Passive front rescue at the surface in the Rec pool.
1. Activate EAP. (2 long)
2. Slide in Entry
3. Perform passive front At the surface rescue
4. Move Person to an appropriate exit point
5. Extricate
6. Provide emergency care as needed
7. Report, Advise, and Release
What are the 5 reasons to stop CPR?
1. You become too tired
2. The scene becomes unsafe
3. ROSC
4. Another trained professional arrives
5. AED is analyzing
How do you treat a Nosebleed?
Have the patron pinch their nostrils together while sitting with their head slightly forward.
What is the website called to sign up for swim lessons?
Active Net
During a busy open swim, a couple in the shallow area begins engaging in excessive PDA—kissing heavily, holding each other closely, and making other families visibly uncomfortable. Several parents give the lifeguard frustrated looks, and one even approaches the stand.
Parent (frustrated):
“Are you guys going to do something about that? My kids don’t need to see that.”
When the lifeguard approaches the couple, they immediately get defensive.
Couple:
“We’re not doing anything wrong. We’re just showing affection. Leave us alone.”
“I understand you’re just enjoying your time together, and I’m not trying to interrupt that. We’ve had several concerns from other guests, and we need to keep the environment comfortable for everyone.
I’m going to ask that you keep physical affection to a minimum while in the pool area. You’re welcome to stay and enjoy the water — we just need to keep the environment family-friendly. Thank you for understanding.”
What are the different types of coverage? Explain in detail.
Total Coverage- One guard is responsible for conducting patron surveillance for the entire area
Multi-Zone Coverage- The swimming is dividend into multiple areas of coverage
Emergency Backup-implemented when 2 or more lifeguards are on surveillance duty and one must enter the water to perform a rescue
What are the two abnormal heart rhythms that can be corrected by an AED?
Ventricular Fibrillation (V-fib) and Ventricular Tachycardia (v-tach)
A 15-year-old slips on the pool deck during a sprinting game. He falls backward, hitting his head hard. When you arrive, he is lying on his back, dazed, and says he “can’t remember what happened.”
His friends insist he is “fine” and try to sit him up. The teen himself says, “I’m okay, I just want to go home.”
You notice he has neck tenderness, numbness in his fingers, and is vomiting.
What is the MOST appropriate action?
A. Allow him to sit up since he is conscious and wants to leave; monitor for further symptoms.
B. Perform spinal motion restriction, keep him still, hold manual stabilization, and call 9-1-1.
C. Have him walk to a chair so he is more comfortable and continue assessing him.
D. Move him to the shade and apply an ice pack to the back of his head.
B. Perform spinal motion restriction, keep him still, hold manual stabilization, and call 9-1-1.
What are the two rules that we have that pertains to diapers?
1. Infants and toddlers must wear swim diapers
2. Changing a diaper within 6ft of the pool is prohibited.
It’s a busy afternoon, and several people are using the diving board. A teenage girl wearing a long, loose T-shirt and athletic shorts steps up to the board. Her clothing is visibly baggy and floating in the water as she climbs the ladder.
Lifeguard:
“Ma’am, before you jump, I need you to remove the loose clothing.”
The girl steps down but becomes upset, and her parent immediately approaches.
Parent (irritated):
“She’s completely covered! She’s not wearing anything inappropriate. Why can’t she dive like this?”
“I understand your concern, and I appreciate that she’s dressed modestly. The issue isn’t the appearance of the clothing — it’s the safety risk. Loose shirts and shorts can get caught on the diving board or restrict movement in the air or underwater.
For her safety, we only allow fitted swim attire on the diving board. She’s welcome to keep swimming as she is, but for the diving board she’ll need to remove the loose clothing or switch to tighter-fitting swimwear. Thank you for helping us keep everyone safe.”
Name all 5 Chains in the chain of drowning survival
1. Recognize the signs of someone in trouble and shout for help
2. Rescue and remove the person from the water
3. Call EMS
4. Begin rescue breathing and CPR
5. Use an AED
You respond to a 56-year-old man who suddenly collapsed near the entrance. He is unresponsive and has occasional, gasping breaths every 20–30 seconds. His chest is not rising normally.
What is the correct action?
A. Begin CPR immediately — gasping is not normal breathing.
B. Wait 30 seconds to see if the breathing becomes regular.
C. Place him in the recovery position since he is still breathing.
D. Give 2 rescue breaths and reassess before starting compressions.
A. Begin CPR immediately — gasping is not normal breathing.
A 62-year-old woman suddenly becomes confused near the locker rooms. She struggles to speak, has weakness in her right arm, and keeps rubbing her eyes.
A family member says she has diabetes and took insulin earlier. You are unsure whether this is hypoglycemia or a stroke. She is awake but not fully responsive.
What should you do FIRST according to Red Cross priorities?
A. Give her 15–20 g of glucose immediately to correct possible low blood sugar.
B. Have her lie down flat and elevate her feet.
C. Call 9-1-1 immediately and perform a FAST check.
D. Wait a few minutes to see if symptoms improve in case it’s just a medication reaction.
C. Perform a FAST check
What are the requirements to obtain a medical pass?
You must bring a letter from your doctor that states that you would benefit from water therapy for a specific duration. The max is a year.
It’s open swim, and several children are lined up to use the diving board. A young boy, about 6 years old, climbs onto the board. His parent enters the water just below the diving area and signals to the lifeguard.
Parent (calling up to the stand):
“I’m going to catch him! He’s scared, but this is how they do it in his swim lessons. It’s totally fine.”
The parent positions themselves directly under the board, arms open. The child hesitates on the edge, causing the line to back up.
The lifeguard blows a whistle.
Lifeguard:
“Sir/Ma’am, I’m going to need you to move out of the diving well.”
The parent looks annoyed
Parent:
“He can’t go alone! He only dives if I catch him. I do this in his lessons all the time. Why can’t I just help him?”
“I understand you want to help him feel comfortable. In swim lessons, instructors are trained and positioned safely for that activity. During open swim, nobody is allowed under or near the diving board because it’s a major safety risk — someone could land on you, and your child could get hurt if the jump doesn’t go as planned.
He’s welcome to use the board if he feels ready, but you’ll need to move to the side of the well. If he’s not comfortable diving alone yet, that’s perfectly okay — he can skip the dive today or practice jumps from the side of the pool where you can catch him safely.
A zone verification drill performed to determine whether the size and shape of the zone enables lifeguards to reach and rescue a person in the farthest and deepest part of the zone, remove them from the water and begin ventilations within 1 1/2-2 minutes
Lifeguard station response time testing
What is the maximum acceptable interruption for switching rescuers during compressions, according to Red Cross emphasis on minimizing pauses?
A.No more than 2 seconds
B.No more than 5 seconds
C.No more than 10 seconds
D.There is no specific limit as long as compressions resume quickly
C. No more than 10 seconds
A landscaper working near the pool collapses. He is confused, hot to the touch, and vomiting. His skin is red and dry. His co-worker says he has been working in the sun for hours and “hasn’t drunk anything all day.”
What should you do FIRST?
A. Move him into the shade, give him an electrolyte drink, and monitor.
B. Call 9-1-1 and begin rapid cooling with ice water towels or ice packs.
C. Have him sit up and take slow, deep breaths.
D. Give him cool water and wait 10 minutes to see if symptoms improve.
B. Call 9-1-1 and begin rapid cooling
What are the names of the fitness in the park instructors?
Annabelle
Tiffany
Victor
Veronica
Philip
Violeta