Help me find my...
Member code
Member Management (Then Online Database if necessary)
Bronze Courses
Bronze Star- None
Bronze Medallion- 13 or older OR BS
Bronze Cross- BM
Handwritten test sheet for a Bronze Cross
No, all test sheets must be digital
Candidate with a DOB of 2014-02-20 completed their BM on 2026-02-14
Yes, if they have a Bronze Star on file. No if they do not.
I want to add two Swim Instructor Kits to my order
Arsh - Shipping
Certification
MM -> ODB
National Lifeguard Pool/Recert
NLP- must be 15 years or older, BC, SFC from recognized agency
Recert- NLP (not current)
BM has a course date on the test sheet as 2026-03-25 and the start/end date on the database as 2026-03-20 to 2026-03-24
No, The course end date on the test sheet must match the end date on the database
Candidate taking NLP Recert with a NLP award that was issued in Alberta.
Yes, but their NLP award must be transferred to BC first before their NLPR can be issued
I want to make a formal complaint about a NL Instructor
Amanda - NL and First Aid Program Manager
Shop Order
Check invoice -> shipping to check order status
Swim Instructor/Recert
Full- Must be 15 years or older, BC and ADSI (completed before end of course)
Recert- SWI within 5 years and ADSI completed before start of course
High fail Rate for a NLP (8 out of 12 failed)
Yes if approved by a Program manager of the appropriate stream!
Candidate completed a SWI Recert on 2026-04-25 but completed their ADSI after the course ended.
No, ADSI must be completed before the start of a course for a SWI recert
I'm an affiliate who is having trouble paying an invoice
Stephanie - Accounts Manager
Award Transfer Status
Check MM -> Incoming/Outgoing transfer files -> search for transfer request in email
Standard First Aid/Recert
SFC- None
SFCR- SFC from a recognized agency (not current)
A SFC with 2 candidates layered with an EMFC course with 3 candidates
Yes, these two courses can be layered and meet the candidate minimum
Candidate taking NLP with a SFC from WorkSafe BC
This candidate's NLP is flagged for not having a SFC from a recognized agency
My son has a temporary card for a Bronze Medallion and he just turned 13 two days after the course ended. Can you make an exception? (No BS on file)
Veronica - Swim and Lifesaving Program Manager
Missing CPR-C Certification with no temporary card.
Ask for more info, check if it's through a different agency
National Lifeguard Waterpark, Waterfront (24 hour and 44 hour), Surf
Waterpark, Waterfront 24 hr, Surf - NLP
Waterfront 44 hr- BC, 15 years, SFC
Lifesaving Instructor taught a BS course that ended 2026-05-01 and their last LII award was issued 2024-01-15
No because this instructor was expired when they taught the course. Candidates must get retested.
Candidate taking LII Recert with their last LII issued 2018-09-28
No because their last Lifesaving Instructor award is over 5 years old
I am a college student who wants to interview someone from LSS about drowning occurrences at Kits Beach.
Kimiko - Programs & Services Manager