SERVICES
This service refers to therapy and counseling appointments.
Psychotherapy
Before scheduling a VA patient, coordinators must verify this exists.
Referral letter
The first troubleshooting step coordinators perform when calls begin dropping
Clear & Restart
If a patient wants a psychiatrist to provide therapy services, coordinators should explain this
Psychiatrists typically provide medication management, not therapy
Telehealth patients must be advised NOT to do this during appointments
Drive
You submit these every week before end of day friday
Timesheets
This abbreviation stands for Intensive Outpatient Program, a service we do not offer.
IOP
If no ASL-certifies provider is available, this interpretation service may be used
Propio
If repeated call failures continue despite restarting, coordinators should contact this department, after informing their manager.
LIT
Neurocognitive referrals are categorized under this service type.
Testing
During holiday weeks, this rule still applies when calculating cancellation deadlines
48-hour business rule
This AMD tab is used for the new standard format for documenting scheduling calls
Tasks
A provider referral alone is not enough for scheduling because this organization must approve and submit first.
Veterans Affairs V.A