Every
An undergraduate student is enrolled in their final class for their undergraduate degree. Grades will be posed tomorrow. Student calls in stating they want to pursue an MBA program after the UG degree is conferred and wants to continue to use their Golden ID benefits. Is this a good/attainable plan for the student? Why or why not?
Specialty programs are not covered under GID benefits
Which forms have transitioned to DocuSign for completion?
Golden ID, Bio Demo, Investigator Request, Student Record Release, Opt-In and Opt-Out Directory
What does a G grade mean? An undergraduate student wants to enroll in their next course but there’s a G grade for their current class. In what scenarios would this be ok/not ok?
The grade of G can be used as a placeholder in specific situations where a students' grade is pending the outcome of other policy and/or disciplinary matters. When an allegation of academic dishonesty and/or plagiarism is reported by the faculty under UMGC's Academic Dishonesty and Plagiarism policy, a grade of "G," grade pending, is administratively entered and will remain on a student's record until the process is completed and the final grade for the course is assigned.
What is a worldwide waiver and when would you use it? (Multiple answers accepted)
Course replacement issues, correcting misadvisements, reversion to catalog years, etc
Your student calls in to enroll in their next class but student has an ODB hold and AST/WARN hold on their account now. After asking your student what happened, the student states they lost housing last semester, couldn’t finish classes, and the situation left them depressed. Which emails/resources would you offer to the student to help in future success?
RFE, Wellness Resources template, Housing Resources, retaking classes
A student is asking for assistance in filling out their Ch.31 – VA Academic Worksheet. This is the first time you have been asked this question and are not sure how to proceed. What would you do in this situation to help the student? (SSC’s are in a meeting right now so they are not available and the VCO office is at lunch)
SC Toolkit - Academics > Veteran Students > Ch. 31 – VA Academic Worksheet
A student is still waiting on their diploma to arrive in the mail but needs proof of completion by the end of the week for a work promotion. Which suggestions would you give to your student?
Digital diploma, LOC, OT
You have a student call asking to change their major but has questions about their GUILD benefits first. You have no idea how to address their questions, what do you do?
Teams -> General -> Partnerships Team Chat
You are checking in with your student who is in their last week of their class for their degree. The student states that they signed up for graduation and purchased their cap and gown but realized after placing their order that they purchased the incorrect size for their gown. How would you assist this student? (Multiple answers accepted).
cbgrad.com, Commencement Services transfer, case to Commencement Services
What does Rounding Out mean? Which students are eligible for this and what are the rules?
In their last term before graduation, VA students enrolled in their last remaining degree requirements may round out with courses that are supplemental to their degree. Additionally, if the student has a minor they may round out with supplemental courses under the minor.
Student completed a Masters in Digital Forensics and Cyber Investigation last year. Which programs can the student NOT pursue if they wish to come back for a second Masters with UMGC?
Cyber Operations, Cybersecurity Technology, Cybersecurity Management and Policy
How do you submit an articulation request? If you don’t know how to do this, which resources would you use to figure this out and complete on your own?
Advising Actions, Rule Building, Course Description/Syllabus attachments, submission and check email for update. Resources: TTT chat, SC Toolkit (How to Guides, Articulation Requests)