Show:
CIP
KDI
Basic Knowledge
Shared behaviors
give me a number please..
100
POI and POA
What are the appeal steps to lift a CIP limitation?
100
Uses 'I' and 'we" statements.
What is ' Taking Ownership"
100
Get the name, email address, verify financials or one time passcode.
What is validating the call?
100
Step in my shoes.
What is ' Be the customer'?
100
15
What is headcount for the 'Deans List'?
200
Expired Australian Passport no older than two years
What is the oldest acceptable document for POI?
200
Customers expect their interactions with PayPal to be conducted in a friendly and courteous manner while maintaining a professional approach. If a customer indicates dissatisfaction or concern, this is to be acknowledged. In addition, customers want to be appreciated for their business with PayPal.
What is ' Handles Professionally'?
200
90-11-61
What is the prefix to call out?
200
Don't give me your mumbo jumbo speech.
What is 'Simplify and Clarify'?
200
26.6
What is our current NPS?
300
All of these start with '04"
What an Australian cell phone number?
300
customers expect teammates to take a genuine interest in their query/concern and to demonstrate understanding of any issues the customer may have experienced. This includes acknowledgement and appreciation of the efforts the customer has made to resolve the situation.
What is 'Shows genuine interest"?
300
Specific, measurable , actionable, realistic, timely
What is SMART?
300
Let's talk this out, make a plan, and take it to town.
What is 'Debate, decide and Deliver'?
300
31
What is total number of months the PayPal center has been open for business?
400
Sole Trader
What is the only business account that can utilize the AU Post option?
400
Customers want teammates to understand what has been said and clarify if there are questions. Customers expect teammates to use verbal nods to indicate that they are being heard.
What is 'Listens Carefully'?
400
when the customer requests to speak to your superior more than once.
When would you escalate a call?
400
Don't bring shananigans, tall tales or pull the wool over my eyes.
What is 'Be Open , honest and direct'?
400
1800073263
What is phone number for customer service for AU?
500
Go to “Combined Financial Services Guide and Product Disclosure Statement”Then “20. Confirming our customer’s identities under Anti-Money Laundering and Counter-Terrorism Financing laws
Where are the terms of the CIP located in the User Agreement?
500
Customers expect a detailed response that answers their questions in a way that they can understand checking for customer understanding, as appropriate.
What is ' Communicates Clearly'?
500
The Queen's Birthday.
What bank holiday is celebrated in AU on June 7th?
500
it's a Spike Lee Joint. (1991)
What is 'Do the right thing'?
500
5
What is maximum mb that can be loaded through the resolution centre?