Roadblocks
You have no umbrella and it starts raining. You use a plastic trash bag instead. This is being?
Creative/innovative.
Two teammates keep interrupting each other in meetings.
What is conflict?
A customer comes in complaining about a product. Where should they be referred?
This is when you keep doing things the old way just because "that's how it's always been done".
What are old habits?
When no one knows what their specific job is.
What is confusion?
This is what you should do if a customer becomes irate and begins yelling.
What is deescalating the situation?
Before building a whole playground, you should make a small model or drawing called this.
When people say yes to avoid a fight.
What is appeasement?
when a client is unhappy and tells you about it.
what is (a) complaint?
This step is when you actually put your plan into action in the real world.
What is Implementing?
two coworkers making fun of another worker
what is bullying?
when the client doesn't tell you exactly what they want.
what is being vague?
This process involves looking back at what you did to see what went well and what didn't.
when a teammate is lazy and doesn't do their work
what is slacking?
when a client expects you to do something impossible
what is unrealistic?