CNA QUESTIONS
what are UniFirst 5 core services
Uniforms, First Aid, Floor care, Cleaning supplies, and Restroom Supplies
What are the 8 steps in a 8 touch strategy file and how long does it take to complete?
PC,CC,EMAIL,SEEDING X2
Who is our RVP?
Dan Como
what is the code for spotlite LX grey orange
013B.123B
what year did Aldo Croatti start in the Uniform Industry
1936
What do you do when the customer still agrees to meet with competitor after the EBU?
split decision trial close. Give an example
Name the 4 sales flow process from start to finish from Dynamics.
Appt set, CNA, Propose, Close
Who is our VP of Sales Operations
Joe Fleming
name the 3 core values of UniFirst?
Customer Focus
Commitment to quality
Respect for others
What day is Founder Day?
July 12th,
What does PACSEE and MOLI stand for?
problem,action,cost,summary,emotion,rating
how much, how often,how long,isolate incident
What does CFL stand for?
Customer for life
Name the 6 Leadership values
Integrity, Support for others, a service culture, the drive to achieve, Strategic Agility, an enterprise mindset
what is an OSR 2.0?
OSR WITH SAR
What year did founder day start?
2001
Role play the CNA Agenda
Greeting and Thank You, Proper Selling Environment,Permission to Proceed,Purpose – VIP the reason for my visit is to conduct a value, image ,price on your program that will allow us to uncover any issues, provide an exec summary, and give you our recommended solution briefing. ,Invoices and Service Agreement, Process – 2 Sets of Questions – Biz and Uniforms. does that sound good?
In the beginning of your RSB. What are the most important words you are required to tell the decision makers?
" At the end of my presentation I'm going to ask for your business and I'm confident you are going to now why."
Who is our Chief operating officer?
Kelly Rooney
What does ESD Stand for? Name a type of business that will require a ESD coat.
semiconductor manufacturers, electronics assembly plants, data storage facilities, medical device manufacturers, and pharmaceutical companie
what is the total of a commission an OSR could receive on 5 YEAR deal in $100.00 in Uniforms, $100.00 in FS, and a 8 week $800.00 Disposables =
$1,300
Where do you find the EBU
RSB Checklist
What does SAVI stand for in SAVI Seller
Selling,Added,Value,Initative.
What does OFBBC Stand for?
Objective,Function,Benefit to Wearers – Benefit to Decision Maker and/or Company – Close
Name the 5 UniFirst Companies
UNIFIRST, UNITECH,UNICLEAN,FIRST AID, SPECIALTY APPAREL
on the service agreement there are 9 lines under merchandised serviced when inputting information. Name 5.
Item description, lost replacement, service freq, Number of persons/issue per person, Total no of changes/piece, Standard or non standard, Total full service, total val-u-lease