IT Down? Who ya gonna call?
A disruption of core services for multiple people.
Critical Incident
This federal law protects the privacy of student data and is supported by Carthage's Information Security Policy.
FERPA (Family Educational Rights and Privacy Act of 1974)
All acquisitions of computers, media, and related equipment, software and applications (including Software-as-a-Service products), or technology-related services must be coordinated with this department.
LIS
The proper creation, control, supervision and removal of this type of account is vital and required to maintain compliance with FERPA and GLBA laws.
User Accounts
Open one of these after performing initial troubleshooting of an issue.
Ticket, or Request Tracker (RT) Ticket
The only authorized cloud data repository for individual or Carthage team storage of Carthage unstructured data.
Google Workspace (or G Suite for Education; Google Drive)
LIS does not provide printers for this use case.
Individual Use
After an employee leaves the college, temporary email access to that person's account can only be granted to this person.
Their Manager
If a critical or significant incident persists for more than 20 minutes, this team will be assembled.
Incident Response Team
All users are required to use this in addition to a password to protect their personal account information.
Multi-factor Authentication (or MFA, or 2-step verification)
This software provides visibility and chargeback for printing services across campus.
Papercut
This special type of non-employee enjoys access to their email account in perpetuity.
Emeriti Faculty
An incident affecting a single user, or a small group in a non-time-sensitive context.
Routine incident.
You should avoid submitting private or confidential information to this helpful internet "robot."
Artificial Intelligence, or AI
Acquisitions requests that are denied by LIS may be appealed to this group through the appropriate Executive Staff Member.
IT Governance Committee
This type of account is generally not allowed unless a justification is made to support the functionality of a process, system or application.
Shared Account
If Hedberg Library is closed during an emergency, you should contact LIS Management at this specific phone number.
262-551-6677
This policy is in a red binder on the Director of Infrastructure and Security's desk (Alex Vincer) that is to be used in the event of a serious cybersecurity incident like a ransomware attack.
Incident Response Plan
Print or copy jobs over 50 pages should be printed via this helpful service.
Mailroom Services
Account access needs to be revoked immediately for this type of leaving employee.
Involuntary Termination