What is Listening?
Hearing is ______, listening is ______
A. Passive, Active
B. Active, Passive
A. Hearing is passive, listening is active
T/F
A commonality among mass murderers is a profound alienation from society.
True
T/F
Talking only about yourself helps the other person open up.
False
T/F
Miscommunications by gender, age, and race can be minimized by conversation sensitivity listening.
True
Catching up with friends & family is now mostly:
A. Phone calls
B. Video chatting
C. Texting, tweeting, and social media posts
C. Texting, tweeting, social media
The average person talks _____ words per minute
A. 60-90
B. 120-150
C. 180-210
B. 120-150
Cognitive complexity:
A. Positively related to self-compassion
B. Negatively related to dogmatism
C. A & B
C. A & B
A skill that helps w/ listening & teamwork
a. Journaling
b. Debating
c. Improv
C. Improv
Active listening is:
A. Eye contact & nodding
B. Observing verbal/nonverbal messages & providing feedback
C. Being active while listening to someone
B. Observing verbal/nonverbal messages & providing feedback
Our amygdala makes us _______ when someone disagrees with us.
A. Freeze
B. Reconsider
C. Defensive
C. Defensive
The best practice that uses listening to make products better:
A. Surveys/Polls
B. Focus Groups
C. Algorithmic Data Sets
B. Focus Groups
To listen to someone more logically:
A. Fold your arms over your heart
B. Face them but minimize eye contact
C. Listen w/ your right ear
C. Listen with your right ear
What is a clue that someone is only half-listening?
Parroting
Responding only with "un-huh" or "hmm"'s
Fidgeting
Not listening can really stir up _____ over time.
A. Regret
B. A "thick skin"
C. Exaggeration
A. Regret
Your ______ is associated w/ higher performance on cognitive tasks.
A. Note-taking skills
B. Inner Dialogue
C. Reading pace
B. Inner Dialogue
What should you do while you are talking?
A. Lock in with eye contact
B. Listen for queues
C. Amp up the volume
B. Listen for queues
Conversational silences longer than 1/2 second interpret as:
A. Disapproval, ostracism
B. Disagreement
C. Discomfiting
A. Disapproval, ostracism
Since the year 2000 the average attention span has dropped from ______ seconds.
A. 20 to 16
B. 14 to 12
C. 12 to 8
C. 12 to 8 seconds
____ responses are self-referential while _____ responses are other-directed
A. Shift, Support
B. Support, Shift
A. Shift, Support
Listening is a courtesy and, more fundamentally, ______
A. a sign of respect
B. a societal requirement
C. a relational exchange
A. a sign of respect