Show:
Listening Problems
Listening Barriers & Poor Habits
Listening Responses
Emotions & Interpersonal Com
The Nature of & Influences on Emotions
100
A study by Dindia & Kennedy concluded that college students spend about 20% of their time ___ & 13% of their time ___.
What is speaking and reading? (This helps with question #1 on Quiz 4)
100
When we listen to only what we want to hear and ignore everything else.
What is selective attention or selective listening? (question 23 & 13)
100
"If I were you, I'd try talking to her." is a good example of what listening response? (Hint: "If I were you..." is key.)
What is advising. (question 28)
100
True or False? Emotions are different than moods because emotions are specific feelings, whereas moods are more very short-lived & come from specific causes (a bad test, a great weekend).
What is False? (helps with question 30: Emotions are a response to a specific event & a mood is a feeling that has no specific identifiable cause)
100
Just before a job interview, your heart is racing & your hands are sweaty. You realize that you're nervous because you really want this job. This mind-body connection suggests that emotions are ____. (physiological, cognitive, behavior, or cultural)
What is Cognitive (helps with question 39)
200
True or False? All listeners hear the same thing.
What is False. (question 4)
200
When we choose to disregard or ignore information from others (and not hear it) because we disagree, are sick of hearing it, or don't care. (This is not in your book, but on my cartoon notes handout.)
What is insulated listening? (question 22)
200
"So what you're saying is that you don't know what to do and it's making you stressed out." This is a good example of what type of listening response?
What is paraphrasing? (helps with question 27, although wording is slightly different.)
200
True or False? Social anxiety, which is the fear of not making a good impression on others, from time-to-time is completely normal.
What is true? (NOT ON THE QUIZ!)
200
True or False? Mexican Americans tend to be more demonstrative of emotion, on average, than European Americans.
What is true? (not on the quiz)
300
True or False? On average, we are able to remember about 50% of what we hear.
What is False. (We only remember 25% of what we hear; question 6).
300
When we appear to be listening--giving proper feedback behaviors--but really are just pretending to listen.
What is pseudolistening? (question 21)
300
"I can understand how you feel..." Is a good example of what type of listening response?
What is empathizing? (shortened wording from question 26)
300
True or False? Jealousy is a mix of fear, anger & sadness; Envy is when we want what someone else has.
What is true! (question 36)
300
In a study of US soldiers, 77% of them suffering from ___ refused treatment for fear of being stigmatized by their own military co-culture.
What is PTSD? (question 44)
400
True or False? Listening is a natural, innate ability for all humans.
What is False? (will help for question 2)
400
When we are just ready to jump on a speaker for making an error, and ready our response in our head while the speaker is talking, we are demonstrating this barrier to effective listening.
What is rebuttal tendency or ambushing? (question 20
400
"I think you're just jealous because your dad let your sister have the car." Is what type of listening response that helps to break a situation into parts for the speaker?
What is analyzing? (question 25)
400
True or False? According to a study on emotional contagion in cyberspace, we are susceptible to emotional contagion even online--that is, catching the feelings of others even through Instant Messaging only.
What is True! (helps with question 34)
400
When someone acts indifferent or emotionless when they are actually experiencing an emotion is called ___? For example, if you get fired and you are neutral, but inside you're fearful of what will happen when you're rent is due.
What is inhibition? (question 45)