Dialer
The correct disposition and CRM entry if an automated operator states that the number has been disconnected.
What is Disconnected and no CRM entry required.
In North Carolina, we need these things to be eligible to enroll.
What is a Valid State ID, $25 Application Fee, and HSD/GED and social security card?
This is the prospect information that you need to verify and update in CRM, if needed.
What is first and last name, phone, email and address?
This school in Pennsylvania offers the Esti Program.
What is Northeast Philadelphia?
This interaction and result should be created once you receive a DNC
What is Recontact Lead, DO NOT CONTACT.
The correct disposition and CRM entry if the prospect wants to be called back in the next 2-30 days.
What is Future Callback Scheduled and Yes - create interaction with topic Recontact lead, result of follow up call requested, and select follow up call date/time. Also assign interaction to CCC Agents and add notes.
A Cosmo license in FL requires this many hours.
What is 1,200?
You do this when you have someone who wants to enroll.
What is maintain excitement, set the appointment, and add the interaction. Everyone needs to have 1st time appointment unless the campus has the tour & enroll pilot.
This school has the number of (212)967-1717
What is Manhattan
You should use this time zone when you schedule a visit for schools in Minnesota.
What is Central.
The correct disposition and CRM entry if the prospect wants to be called back later today.
What is Same Day Callback no entry in CRM.
This campus is the closest to the zip code 38111
what is Memphis
This is the inbound introduction.
What is “ Hello (prospect) , this is (agent) with Empire Beauty Schools on a recorded line; you can opt out at any time.” “How are you today?” “ I saw that you requested some information about our amazing programs and I wanted to know how long you have had a passion for the beauty industry!
This is the street address of Shamokin Dam.
What is 30 Baldwin Blvd, Suite 50?
States that you cannot schedule a future callback
What is Massachusetts and Rhode Island
The correct disposition and CRM entry if the prospect calls in to change appointment time/date and the appointment interaction has NOT been updated with a result.
What is Time Change Yes - Update Interaction with new day/time AND update Calendar Event with new day/time. Be sure to add Notes regarding the new day/time.
In our Thornton campus, it takes this many months to finish full time.
What is 11 Months - depending on their attendance.
You should do this when you are having any type of tech issues.
What is email callcentermanagers@empire.edu
Our Nashville TN campus offers these programs.
What is Cosmetology, Esthetics, and Educator in Training?
What are after business hours and on holidays?
The correct disposition and CRM entry if the prospect wants salon services.
What is Salon Transfer.
CRM work is ONLY needed if there's a workable lead in CRM. Interaction Topic/Result is Recontact Lead, Currently Attending a Cosmetology School.
What is needed to be a cosmetology educator in Florida?
What is a cosmetology license - no other formal requirements are needed.
We find the names of the DVP SR Director and Executive Director here.
Where is Team Empire --> School Listing by Region.
This is the FAFSA code in Cincinnati, OH.
What is 016541?
When making a new lead, the owner field on the properties tab should be assigned to this.
What is none?