Value Propositions
Knowledge Base
Decision Making
School Info
CRM
100

You should talk about this, if you had a student explain how she would like to get a job right after school.

What is job placement and beautycareer.com

100

In North Carolina, we need these  things to be eligible to enroll.

What is a Valid State ID, $25 Application Fee, and HSD/GED and social security card

100

You do this when you have a new lead on an inbound call you can't convert at this moment

What is ask for a follow up call, read the inbound consent script, and gather their info and enter in CRM

100

This school in Arizona offers the Esti Program

What is Tucson

100

This interaction and result should be created once you receive a DNC

What is Recontact Lead, DO NOT CONTACT.

200

You should talk about this, if we have a student who isn't sure about Empire, or have not heard about us.

What is we have been around for over 80 years, and we are in 21 different states.

we have 77 schools in 21 states

we are one of the largest educators in cosmetology

200

The hours required for cosmo in FL.

What is 1,200

200

You do this when you have someone who wants to enroll

What is set the appointment and add the interaction, no excess questions but still maintain excitement

200

This school has the number of (212)967-1717

What is Manhattan

200

You should use this time zone when you schedule a visit for schools in Minnesota.

What is Central.

300

You should talk about this, when someone asks about our curriculum.

What is talk about CLiC, and explain about how it is exclusive to Empire, and why that is important.

300

This campus is the closest to the zip code 38111

what is Memphis

300

This is the way you should handle someone who is nervous about possibly coming in for a visit

What is explain the value behind an Empire education and relate this to their reasons for wanting to be in the industry.

300

the address of Shamokin Dam

what is The address of this campus is 30 Baldwin Blvd, Suite 50

300

This is where you would find all of your previous no shows.

What is the Interview Appointment No Show/Cancels tab

400

This is some of the features about our kit, that makes it unique.

What is all of the mannequin's hair is hand placed in the scalp in order to simulate real hair lines. This is all real human hair, and everything is included in your cost of tuition. You get to keep all of your professional tools.

400

In our Thornton campus, it takes this many months to finish full time.

What is 11 Months

400

You should do this when you are having any type of tech issues 

What is email the call center managers

400

Our Nashville TN campus offers these programs

What is Cosmetology, Esthetics, and Educator in Training

400

This is what interaction/result you should put in CRM place  someone needs a call back at 4:00 4 days from now

What is recontact lead and follow-up phone call requested

500

This is the reason why the prospective students should feel Empire is the place for them

What is, this is a bit of a trick question, because there are countless reasons. You need to pick the reasons that best fit them

500

all empire schools have this scholarship

What is the good attendance scholarship

500

You should do this, when you have a prospect that says, "I will call you back, in the meantime please don't call. I am still interested but now's not the time."

What is Offer to call back in a few weeks

500

The placement rate in Cincinnati, OH

What is 63.08%

500

When making an interaction for a follow up call you need to do this

What is assign it ccc agents