Community Resilience Division
How many times can a client receive LIHEAP
As many times as long as they apply again in 365 plus 1 day of when the receive funds
Before clients get into our system who refers them?
Area Agency on Aging
Client Lives in Phoenix and wants to register for WIOA, what should you do?
Ask them if they have already registered in Phoenix, If not then enter them into the kiosk.
Client calls asking for the income limit for the Head Start Program. What is it or what would you recommend?
Limit is 100% FPL or you can just have them submit the application on the client portal and it would give them their determination
When and by who did Eric Givens get checked in by WDD.
9/24/2024 Kyrstal Ward
How do you find if someone has received funds?
Case Management
"I want to change my meals on wheels for a high sodium diet" What would you tell me. I live at 1042 S Crown Key Court, Gilbert Arizona. (Be Specific)
Senior Center Gilber Sr CTR, speak with Kelly Delgado # 480-782-2721 and Call your Caseworker
Client calls and lives at 2244 W Farmdale Ave, Mesa Arizona and wants to go to the first available Resume Writing Workshop near him in Mesa. What's Next (Be Specific)
October 1st 10-am to 12pm
Call or Email Latonya Eaton Cell Phone 602-391-0142/ Latonya.Eaton@Maricopa.gov
Do you have to be a citizen to register for Early Education?
No, they don't ask for residency
A Contact Form is assigned to you. Client is Gayle Mack from Peoria saying, "I applied over 30 days ago…on August 22nd and haven’t heard anything back as of yet. Thank you"
What would you do?
Let him know he has to reapply since a caseworker was assigned and no contact was given. Confirm we have the right email and phone number
If a client calls in regard to receiving an incomplete notice and has a dispute with it. What should you do?
Message Gladys in regard to the error if there is a discrepancy.
Evan Highberger is currently on the line and is having some issues with AAA, they informed Client that his referral was sent over to us and that we would be able to see when his referral was sent.
He would have to reach back to AAA since we do not have his referral
Client is not able to get his Individualized Career Serivces application from Draft to Submitted to continue on the path for his Meet and Greet. What should you do (Be Specific)
Have them register for September 24th AJC & Client Portal Application Lab, (You can transfer them as well to the proper valley but they will also tell them to register for this lab
How long is the waitlist? When is my child starting school?
waitlist is not first come first served; selection is determined on a case-by-case basis. For some families, this could look like a couple of days, weeks, or even months. During the interview, we complete the eligibility process for your child, and you will be put on a waitlist if eligible. In case you are selected, you will be contacted.
You receive an Inbound Call Regarding a Check Status from Stoudamire, Gerald (Client ID 388960). What was the Check Date
January, 31, 2024
What is the income requirement for the SAIL program?
No income requirement
A client calls saying that they can't create another AJC Account because their Social Security has already been used. Give me one of many options that you would say to them
Call Help Desk
Register for the Workshop
Use Forgot username and password
Use alternative Username recovery
I applied already, and I have been told I am waitlisted but I moved and want to change the school that is in the application? What would you do?
Transfer them to the front Desk
If a Landlord or Property Management does not accept checks from 3rd Parties. What can we do?
Nothing, we can force places to accept our money.
You have a client on the phone, and he wants to know if you have received his referral and how long till he gets a case worker? You have searched and found his referral in Dynamics dated 9/9/2024. What would you do next.
Let client know we do have the referral, and that we don't have a time for how long it would take to be assigned a case worker.
We have a job fair tomorrow. Give me the address and time
Suprise Regional Library
16089 N. Bullard Avenue
Surprise, AZ 85374
10:00 AM - 1:00 PM
Where can i apply for a position in Chandler, Gilbert, Guadalupe, Mesa, Scottsdale and Tempe for EDD