LS Q2 Goals
What is our Q2 CSAT Goal?
94%
Who is our resident advice columnist for ITN?
The one, the only, the GOAT, Jayme.
True or False: In the early days of Little Spoon, Care had to add customer emails on info to the manual doc to add any sort of credit to the account.
True
What is the # we are using to track social media posts?
#thelittlespoonway
What was our newest launched Plate?
Cauli Wing BBQ Dippers
What is our Goal for Median Response Time?
Under 5mins
In what year was Little Spoon founded?
2017
What vegetable comes on the side with Our Broccoli Bites Plate?
Green Beans
What does UGC stand for?
User Generated Content: Social Media posts from our customers
Name two of our six transition meals
-Blueberry Purple Carrot Overnight Oats
-Black Bean Farro Cubano Bowl
-Barley Vegetable Minestrone
-Ancient Grain Banana Coconut Cream Pie
-Red Lentil Chickpea Curry
-Tropical Bowl
What is our Goal for Median Time to resolution?
Under an Hour
What states are our 3 FC's located?
CA, IN, NJ
Who has been our longest Care Team Rep not including Liz?
Melanie! Thank you for being here Melanie, we adore you!
What does ITN stand for?
Is This Normal
Name our most popular Seasonal BabyBlend
Pumpkin Spice
What are Two ITN articles you can send to our customers?
Susy is that right?
Approximately how many orders does Little Spoon ship weekly?
between 13-15k
What USPS shipping method do we use to send missing Boosters?
USPS First Class Mail
What present in SS should we always use for Booster resends and manual orders?
Bubble Mailer
This present has be chosen, then modify the FC and carrier. IF the preset is not selected the label isn't charged for and Jayme has to do this manually. (40 this week so it's a heavy lift)
How long can BabyBlends be at room temperature?
4hrs
Explain one of the two goals not related to stats and how we are going to hit this goal!
Lani/Susy was this question answered properly?
Name all of our Co-Founders
Angela, Ben, Lisa and Michelle
Name all four of our 3 ingredient Blends
-Beet Banana Mango
-Carrot Apple Ginger
-Kale Carrot Pear
-Pea Pear Mint
What does the acronym Susy and Lani coined PASTA, stand for?
-Prepare
-Acknowledge
-Solve
-Thank
-Action
Quinoa Raspberry Pear Coconut Milk Vanilla Date Wheat Germ Oil