Exposures & Reserving
If an insured strikes a tree causing damage to his vehicle, and carries collision coverage, then GEICO pays under what exposure
The Collision Exposure
What is one reason to bypass CIQ
One approved reasons to bypass the liability consultation is "Clear Liability-CSR"
When Placing a customer on a closed hold, the hold time should not exceed?
3 Minutes
True or False
Customer's can attach documents when they reply to an email
Yes, customers can attach documents to the reply email. The document will auto file in the liability inbox in the documents tab in ATLAS.
True or False
After proper verification you may release our liability decision to a rental vendor
True
If the insured hit a tree but does not carry collision on the policy what exposure would GEICO pay under?
This would be an out of pocket expense. GEICO only has exposure for coverage's that are on the insured's policy.
What should be your first step when accessing Claim IQ?
Selecting the Question Guide on the header page
The Call Ending/Closing Should provide a clear summary on what was accomplished and this can include
Any information the customer would need for the future
Provide next steps and timeframes for those steps
summarize call discussion
Address any questions or needs the customer may have
Ask the customer if all needs are resolved
Advise of GEICO.com
What happens when the customer sends an attachment too large to view
Click on view on the message log to open the original email.
Select the attachment icon (paperclip) from within the viewer.
Select the save document option
http://gnie.geico.net/claims/cho/Training/atlas/Job_Aids/Two%20Way%20Email%20FAQs.pdf#search=%22two way email%22
True or False
After proper verification you may release any parties personal information to enterprise
False, Can not release without customer permission
What is the definition of reserving?
When are adjusters required to take a recorded interview?
If it appears shared negligence applies
If the claimant does not agree with the insured's version
In all cases of questionable facts and or damages and comparative negligence applies
All voicemails and emails must be returned within
The same day.
True or False
Adjusters can send a two-email to advise of the liability decision and a call will not be required
Adjusters must still call to advise of the outcome of a coverage and or liability
After proper verification of a claimant true or false it is okay to release our insured's PD limit
Per State Statue can release
this will vary by state.
If the insured reports he rear-ended claimant, but says the insured's vehicle has minor damages which he does not plan to repair. He is unsure if the claimant's vehicle was damaged in the loss. Should the Property Damage reserve line be open?
The adjuster will not establish the property damage reserve line until confirming with the claimant.
The lowest fair evaluation percentage is the lowest fair percentage the adjuster agrees GEICO owes based on what?
Evidence
Advancement of the deductible must be initiated within how many days once it has been identified?
10 days.
Who can participate in the two-way email communication process?
Any interested party listed on the claim with an email can participate in two way email communication
associate party with an email can participate in two way email the only exception medical providers continue to send them to b2b site.
related contacts can not participate in two email communication process at this time.
True or False After proper verification it is okay to release the insured's estimate to the adverse carrier
Can release once liability has been accepted
Proper reserve lines must be opened within how many calendar days?
7 calendar days of a known exposure
Name all the Duties owed that are listed on the Liability Assessment Page
Observe Right of Way
Respect control of the intersection
Obey traffic code/rules of the road
Maintain safe vehicle or bicycle/moped
Maintain Safe Speed
Take Evasive Action
Maintain Proper Lookout
Avoid Distraction
Avoid Impairment
True or False; when answering your second line if the customer can obtain the information on geico.com it is okay to refer the customer to the site in order to save time and get back to the original caller.
True;
Keep in mind customers can send emails, to their Liability, medical or auto damage adjuster, they can view indexed police reports, review status of payments to their own involved property. Customer's can also view status of payment recovery, schedule and view rental information on eligible claims
Can Adjuster's email attachments using two way email
To email a document to a customer (IP or AP) adjusters will continue to export a document and select email as the delivery method.
If we have receive a call from an unlisted lienholder what must be requested from GEICO to the lienholder
A copy of the title or other proof of the lien or lease to treat them as a listed lienholder.